E-government usability for older adults

Abstract

It is imperative that online government services appreciate the navigational needs of an ever-growing segment of their constituency.

Evaluating the digital divide: the Silver Surfer's perspective

“…Presently, as mentioned above, there are numerous e-government efforts being undertaken by global governments. Since egovernment services are primarily web based services, older users could face cognitive, visual or physical problems when trying to access information using this medium (Becker, 2005). Further, adults over the age of 60 usually experience a decrease in motor coordination, hence, making it increasing difficult for them to use web sites to retrieve information (Becker, 2005).…”

“…Since egovernment services are primarily web based services, older users could face cognitive, visual or physical problems when trying to access information using this medium (Becker, 2005). Further, adults over the age of 60 usually experience a decrease in motor coordination, hence, making it increasing difficult for them to use web sites to retrieve information (Becker, 2005). For example, older users may find it difficult to coordinate on screen mouse activity or scroll down a Web page (Becker, 2005).…”

“…Further, adults over the age of 60 usually experience a decrease in motor coordination, hence, making it increasing difficult for them to use web sites to retrieve information (Becker, 2005). For example, older users may find it difficult to coordinate on screen mouse activity or scroll down a Web page (Becker, 2005). …”

Internet adoption by the elderly: employing IS technology acceptance theories for understanding the age-related digital divide

“…Given that IT is developing rapidly, theories that are robust to the particular technology specifics and that account for general factors of the elderly's technology adoption are becoming essential. While contemporary research often emphasises physical disabilities, such as low vision, cognitive disabilities, and motor skill limitations (Kraner, 2004;Becker, 2005;Kurniawan & Zaphiris, 2005), and studies their impact in the context of specific technologies, we adopt a broader perspective that draws upon information systems (IS) technology acceptance theories.…”

Preparing Technical Communication Students to Function as User Advocates in a Self-Service Society

“…As working memory capacity decreases, there may be a corresponding reduction in language comprehension skills [23]. Becker notes that the need for too much vertical scrolling taxes memory recall [20]. In addition to making screen length short to avoid excessive vertical scrolling, O'Hara recommends having links change color after they have been visited as an aid to memory for older users [10].…”