E-learning as a medium for communication skills training

Abstract

This chapter explores the use of e-learning as a format for training communication skills within a degree level module in non-malignant palliative care. It discusses the need for such training before evaluating the benefits e-learning has to offer as a learning tool in the healthcare context. It describes how a ‘blended learning’ approach was taken with one study day combined with online interactive learning materials. Online exercises such as ‘drag and drop’ were used to facilitate students’ learning, together with the use of videos, external online links, and reflective diaries. The development of a summative assignment is discussed and its need to assess students’ use of these skills in clinical practice. Finally, the future developments of the e-learning platform to further enrich the students’ learning experience are presented. These include the use of online forums, both synchronous and asynchronous, which encourage peer-to-peer and peer-to-tutor communication.

Effectiveness of online communication skills training for cancer and palliative care health professionals: A systematic review

“…Furthermore, there is an increased need and likely acceptance for online delivery of CST due to the current Covid‐19 pandemic 18,19 . Limitations of online CST; however, include a sense of learner isolation, reduced interaction with instructors and between learners, asynchronous feedback or limited support and difficulties with suitable assessment design 20 . Blended learning, which is a combination of face‐to‐face and online approaches, 21 allows for the inclusion of interactive multi‐disciplinary learning with expert facilitation.…”