E-procurement system adoption in local governments: the role of procurement complexity and organizational structure

Chen, Yifan; Bretschneider, Stuart; Stritch, Justin M.; Darnall, Nicole; Hsueh, Lily

doi:10.1080/14719037.2021.1874497

Cited by 31 publications

(31 citation statements)

References 74 publications

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“…As stated in the International Organisation for Standardisation's (ISO) standard 9241-210 clause 2.15 on human-centred design, UX is defined as: "a person's perception and responses resulting from the use and/or anticipated use of a product, system, or service" (Morales et al, 2019). Nowadays, UX is increasingly becoming important as a parameter to achieve the success of a product, system, or service in many fields, including the government sector (Chen et al, 2021). Therefore, identifying the user experience of the government system is vital in strengthening the connections between providers and users or customers (Prakoso & Subriadi, 2018).…”

Section: Introductionmentioning

confidence: 99%

“…Among the e-procurement implementation problems are difficulty to use due to complexity (Barahona et al, 2015;Brandon-Jones & Kauppi, 2018;Chen et al, 2021), lack of flexibility, high cost of Internet services (Aduwo et al, 2016;Ibem & Laryea, 2015), and time-consuming (Dmytryshyn et al, 2018;Kamau et al, 2016). Moreover, users are dissatisfied with systems that are less efficient, costly, and less user-friendly (Koggalage et al, 2022).…”

Section: Introductionmentioning

confidence: 99%

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User Experience Dimensions for E-procurement

Hashim

Yusof

Hussain

et al. 2022

Journal of Information and Communication Technology

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The use of e-procurement is needed for business transactions, especially regarding procurement activities. However, system usersalways demand and expect to use the system without problems. Existing studies on e-procurement do not focus on user experience(UX). Only a few studies have identified dimensions for UX evaluation; however, they are for e-government online services and construction. Identifying the UX dimensions for e-procurement is important for measuring user experience to provide better services. Therefore, this study attempted to investigate and determine the dimensions of user experience for e-procurement. The method for selecting articles was adopted from the Preferred Reporting Items for Systematic Reviews and Meta-Analysis (PRISMA). The study analysed the data using thematic analysis based on the Systems and software Quality Requirements and Evaluation (SQuaRE) standards, such as ISO 25022:2016 and ISO 25023:2016, as guidance. The findings showed that among the most used UX dimensions in the e-procurement literature were satisfaction, security, transparency, efficiency, and reliability. Other UX-related dimensions identified from the review were usability, compatibility, effectiveness, performance efficiency, functional suitability, attractiveness, explainability, fairness, and visibility. The study was conducted to identify the UX dimensions for e-procurement from literature studies by organising them using ISO 25022:2016 and ISO 25023:2016 standards. This study could serve as a guideline for designers, developers, and researchers to develop an e-procurement system by referring to the proposed UX dimensions to produce a positive user experience. Moreover, the findings are beneficial to practitioners on software quality attributes.

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Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

User Experience Dimensions for E-procurement

Hashim

Yusof

Hussain

et al. 2022

Journal of Information and Communication Technology

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“…Yet, currently, procurement has outgrown its purely administrative function (Trammell et al, 2020;Abd Razak et al, 2016) evolving to be an innovative demand-side policy tool that incorporate other policy goals into the procurement processe.g. environmental protection, social equity, sustainability, innovation (Edler and Georghiou, 2007;Storsj€ o and Kachali, 2017;Hsueh et al, 2020;Hafsa et al, 2021;Chen et al, 2021).…”

Section: Literature Reviewmentioning

confidence: 99%

“…environmental protection, social equity, sustainability, innovation (Edler and Georghiou, 2007; Storsjö and Kachali, 2017; Hsueh et al. , 2020; Hafsa et al ., 2021; Chen et al. , 2021).…”

Section: Literature Reviewmentioning

confidence: 99%

Determinants of local government innovation: the case of green public procurement in the United States

Dimand

2022

IJPSM

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PurposeGreen public procurement (GPP) may be a viable solution and an innovative policy tool for public managers to address complex environmental issues facing communities globally. Given their substantial purchasing power, local GPP initiatives and success can accelerate a transition toward a more sustainable society through governments' influence over the private sector. The study's central research question is: What are the factors associated with US local governments' engagement with GPP practices?Design/methodology/approachThis research applies the Mohr's (1969) model of motivations, obstacles and resources (MOR) and draws on original, comprehensive and national survey data collected in collaboration with NIGP: The Institute for Public Procurement to explain adoption of GPP as an innovative policy tool. To ensure the robustness of the findings, the data are analysed by running two types of regression – ordinal logistic and negative binomial – using two different operationalizations for the dependent variable, a GPP scale (ordinal) and a GPP scorecard (count).FindingsThe decision surrounding GPP adoption is ultimately driven by organizations’ strategic visions, organizations’ familiarity with the GPP concept and practices, and mandates from the federal government through funding mechanisms.Originality/valueThis study offers guidance to both academic researchers and policymakers in public management and public budgeting and finance on strategies and policy options to expand GPP adoption and utilization.

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“…Certainly, the topic of public procurement is becoming increasingly written about, especially in the context of increasing government digitalization and digital service development (Clarke, 2020). For example, there is research devoted to understanding the adoption of e-Procurement systems (Chen et al, 2021) and the use of public procurement in digital government initiatives (Concha et al, 2012), both clearly relevant for public administration and government digitalization; but, not necessarily widely applicable to the public procurement of AI. This is due to the fact that the procurement of AI is different when compared to traditional forms of public technological procurement.…”

Section: Introductionmentioning

confidence: 99%

Towards a Systematic Understanding on the Challenges of Procuring Artificial Intelligence in the Public Sector

McBride¹,

Noordt²,

Misuraca³

et al. 2021

Preprint

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There is an increased interest amongst governments and public sector organisations about how to best integrate artificial intelligence into their day-to-day business processes. Yet, a large majority of technical know how is concentrated within the private sector, requiring most public sector organisations to rely on public procurement for AI systems. While many governments may have experience with traditional forms of public technological procurement, this paper argues that the public procurement of AI is different and new insight is needed to understand this differentiation and procure AI better. This paper offers an initial contribution to the public administration and management literature by describing this difference, and identifying the challenges associated with the public procurement of AI. In order to achieve this contribution, the research studied guidelines in four European countries (Estonia, Netherlands, Serbia, and the United Kingdom) to generate insight into the challenges faced, and potential solutions to these challenges, during the public procurement of AI process.

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E-procurement system adoption in local governments: the role of procurement complexity and organizational structure

Cited by 31 publications

References 74 publications

User Experience Dimensions for E-procurement

User Experience Dimensions for E-procurement

Determinants of local government innovation: the case of green public procurement in the United States

Towards a Systematic Understanding on the Challenges of Procuring Artificial Intelligence in the Public Sector

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