E-Services: A Synthesis and Research Agenda

Hofacker, Charles F.; Goldsmith, Ronald E.; Bridges, Eileen; Swilley, Esther

doi:10.1007/978-3-8350-9614-1_3

Cited by 71 publications

(60 citation statements)

References 120 publications

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“…• In the distribution space, some small businesses make provision for the simple download of their goods from their websites, rather than providing complete 'e-services'. For a discussion of e-services and how they can be distinguished from traditional services, see Hofacker et al (2007).…”

Section: About the Authormentioning

confidence: 99%

Representing small business web presence content: the web presence pyramid model

Burgess

2016

European Journal of Information Systems

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This article investigates 'stage' models that have been developed for researchers, practitioners and policymakers to explain how small businesses move from a basic to a sophisticated online presence and/or provide advice as to how they could do this. The main problem of these models is that small businesses do not necessarily develop their online presence in this manner. In addition, they do not consider that the online presence of most small businesses extends beyond their own website to the use of third party web portals, business directories and more recently social media websites. A new model, the web presence pyramid model, is thus proposed. The model represents the adoption levels of different categories of website features and does this in a non-linear manner, overcoming a limitation of stage models. A further contribution of the article is the classification of the web presence of small business industry sectors into new categories: Basic Web Presence; Added Value Websites; Online Database Websites and Payment Web Presence. A survey approach was used to conduct an online content analysis of the web presence of Australian small businesses, with the different types of web presences across industry sectors presented using the web presence pyramid model.

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Section: About the Authormentioning

confidence: 99%

Representing small business web presence content: the web presence pyramid model

Burgess

2016

European Journal of Information Systems

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“…that is stored as an algorithm and typically implemented by networked software" [9,10]. Whereas the first two definitions can be used for both public and private perspectives on e-services, the perspective of Lovelock and Wirzt [9] is focused more on the private sector, with the reference to 'customers .…”

Section: Objective and Research Questionsmentioning

confidence: 99%

The Governance Landscape of Geospatial E-Services—The Belgian Case

Chantillon

Crompvoets

Peristeras

2017

IJGI

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Geospatial data and geospatial e-services require governance and coordination between different governmental organisations.This article aims to understand what governance, and specifically what coordination, is used in Belgium for geospatial e-services and data. The Belgian case, with a focus on the regions and federal administration, is researched by making use of a document analysis, interviews with key stakeholders and an online survey. In contrast to the federal and Walloon administration, the Flemish administration and the Brussels Capital Region administration have a clearly developed governance model. Flanders combines hierarchy with network governance, whereas the Brussels administration is known for its hierarchical way of working. The transposition of the INSPIRE Directive had a strong influence: The Brussels Capital Region became more network-oriented, and the Walloon Region developed a form of network governance. The federal level, however, struggles to make the connection between geospatial data and e-services. From an inter-organisational perspective, the coordination can be labelled as a weak form of network governance: Cooperation exists, but only in a few areas. Nevertheless, geospatial data are exchanged within and between regions and the federal level. Geospatial e-services are also developed but there is a clear influence of the degree of organisational coordination on the development of geospatial e-services.

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“…Table 1 The basic characteristics of e-services Provided via the Internet or an electronic network Accessible to customer with the use of an electronic device: computer, mobile phone, other mobile devices, internet enabled TV set Provided in a fully automatic or partially automatic way Characterized by customization and personalization, i.e. by adaptation to users and their preferences Provided at a distance and do not require the presence of both parties at the same time and in the same place Independent of the devices that create, store, and deliver them Source: Surjadjaja, Ghosh, Antony, 2003;Hofacker, Goldsmith, Bridges, Swilley, 2007;Batagan, Pocovnicu, Capisizu, 2009;Flis, Szut, Mazurek-Kucharska, Kuciński, 2009;Kelleher, Peppard, 2009;Olszański, Piech, 2012;Rozwój…, 2012;Batko, Billewicz, 2013. As mentioned above, e-services have been developing dynamically. Their evolution, among other things, is conducive to development and introduction of new forms of Internet connection, the improvement of network performance, and an increase in the number of Internet users.…”

Section: The Concept and Characteristics Of E-servicesmentioning

confidence: 99%

“…Table 1 and Table 2). Table 2 E-service characteristics conducive to their popularity, both on supply-and demand-side the ease of interaction and building better relationships with customers no time and location barriers (both while providing and using e-services) the ease of personalization and customization in 'real-time' depending on the unique context and requirements of customers' flexibility in terms of how and on what device each e-service is performed Source: Hofacker et al, 2007;Batagan et al, 2009;Flis et al, 2009;Kelleher, Peppard, 2009;Olszański, Piech, 2012; Rozwój…, 2012.…”

Section: The Concept and Characteristics Of E-servicesmentioning

confidence: 99%

E-services: concept, specificity, and marketing elements to create their value

Brzustewicz

Escher

2016

Marketing I Zarządzanie

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These days we can observe a rapid growth in the development of e-services. The fact that a new type of services is provided and consumed using an Internet-based or electronic system is of great importance to the marketing strategy. In the article, the authors discuss the nature and specificity of e-services, as well as propose five key elements of marketing strategy which can be used to create value to customer. These five key elements are as follows: architecture of an e-service system, information, e-service quality, social network, and brand. The article is conceptual in nature. In order to achieve the aim pursued, the method of critical analysis of literature was used. Moreover, all three methods of reasoning − induction, deduction, and analogy − were employed.

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E-Services: A Synthesis and Research Agenda

Cited by 71 publications

References 120 publications

Representing small business web presence content: the web presence pyramid model

Representing small business web presence content: the web presence pyramid model

The Governance Landscape of Geospatial E-Services—The Belgian Case

E-services: concept, specificity, and marketing elements to create their value

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