Easing Migrants’ Access to Public Services: The Palermo’s Hackathon in the easyRights Project

Karimi, Maryam; Concilio, Grazia; Olmo, Maria Vitaller del; Morelli, Nicola

doi:10.1007/978-3-030-93266-4_9

Cited by 2 publications

(1 citation statement)

References 7 publications

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“…At the same time, shopping malls, as the focus of this article, started to be seen as an opportunity to bring people together and foster interaction as part of a larger reshaping of the urban built environment and ecological fabric to the benefit of health and well-being. Accordingly, mall environments preferably enable social interaction and social integration with regard to (cultural) minorities, migrants, disabled people, and older people [24,25]. The urgency of social integration policy, particularly regarding disabled people, can be presented as follows.…”

Section: Special Attention: Social Integrationmentioning

confidence: 99%

Knowledge Advancing Shopping Mall Living Labs and Customer Value Co-Creation, with a Focus on Social Integration

Van Geenhuizen

2023

Sustainability

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This paper aims at a broad scan of needs for knowledge advancing living labs and broader customer value co-creation in shopping malls. Special attention is given to the meeting and social integration function and metaverse development. Living labs are understood as a methodology of co-creative and open experimentation that is customer-led in a real-life environment. Emerging metaverse development tends to change opportunities and limitations, about which almost nothing is known. The paper uses a qualitative approach in two steps. The first step explores relevant theory on systems, like retail systems, customer-value co-creation (marketing) and capability and personal traits in behavioural change (individuals), while distinguishing between three living lab stages, namely, anticipation, processes on the way, and ex-post evaluation. A few central themes that are becoming increasingly important are the emerging metaverse, if and how traditional malls can continue serving as physical meeting places, and the possibility they will change course towards new combinations of physical and virtual activity. In the second step, a broad array of knowledge-advancing needs is discussed, and this results in a smaller set of knowledge gaps on the basis of urgency, like interests of new ICT stakeholders in shopping malls, impacts from metaverse on site-specificity, and benefits and barriers of disabled persons. The paper also forwards the need for more attention to the ex-post evaluation of co-creation projects, which calls for standard protocols and AI-supported data systems. The paper closes with contributions, management implications, and ideas about future research.

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Section: Special Attention: Social Integrationmentioning

confidence: 99%

Knowledge Advancing Shopping Mall Living Labs and Customer Value Co-Creation, with a Focus on Social Integration

Van Geenhuizen

2023

Sustainability

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Becoming ‘Swiss’: waste management integration among Ethiopian and Eritrean migrants in Zürich, Switzerland

Tucho,

Kalina,

Tilley

2024

Front. Sustain.

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For Swiss cities, connecting new migrants to basic services, like waste management, has emerged as an essential challenge toward their social and civic integration. Drawing on an ethnographic approach, this study investigates solid waste management integration within Zürich’s Ethiopian and Eritrean migrant communities. Our findings suggest that new arrivals learn quickly and are driven by a motivation to integrate and adapt to expected norms. However, learning is often characterized by trial and error and accompanied by expensive mistakes. Barriers include a lack of translated informational material and insufficient opportunity for asylum seekers to learn rules and norms on waste management. We recommend making standardized materials available and ensuring clear communication in a language that newly arriving migrants can understand. We also recommend targeted training on life skills, including waste management behaviors for asylum seekers at residential processing centers so that refugees can be trained on expected norms before transitioning into an independent living situation.

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Easing Migrants’ Access to Public Services: The Palermo’s Hackathon in the easyRights Project

Cited by 2 publications

References 7 publications

Knowledge Advancing Shopping Mall Living Labs and Customer Value Co-Creation, with a Focus on Social Integration

Knowledge Advancing Shopping Mall Living Labs and Customer Value Co-Creation, with a Focus on Social Integration

Becoming ‘Swiss’: waste management integration among Ethiopian and Eritrean migrants in Zürich, Switzerland

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