Educating the Patient for Health Care Communication in the Age of the World Wide Web

Woodward‐Kron, Robyn; Connor, Melanie; Schulz, Peter; Elliott, Kristine

doi:10.1097/acm.0000000000000101

Cited by 13 publications

(15 citation statements)

References 21 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Doctors could verify the information together with the patient and refer them to trustworthy websites. 8 , 17 , 21 The one GP without internet access during consultation even planned a new consultation after he verified the patient information. In the internet era, it is a responsibility and a task of the medical schools to teach students to deal with health-seeking patients.…”

Section: Discussionmentioning

confidence: 99%

See 1 more Smart Citation

The effect of Dr Google on doctor–patient encounters in primary care: a quantitative, observational, cross-sectional study

et al. 2017

View full text Add to dashboard Cite

BackgroundTwo-thirds of all patients search the internet prior to a health consultation.AimTo explore how searching for online health information before visiting a doctor influences patients’ behaviour during the consultation.Design & settingA quantitative, observational, and cross-sectional study of 18–75-year-old patients who used the internet.MethodPatients were recruited by social media for the quantitative study. This was followed by a qualitiative study of GPs who were questioned in focus groups. Two questions were addressed: What is the effect of searching online health information on the behaviour of the patients? How does the GP handle this information?ResultsAlmost half of all responders (total n = 963) usually went to the doctor after the online information search but two-thirds were not reassured by the internet search. More than half of responders had more confidence in their GP after searching online. The older the responders, the more they went to the doctor after their internet search and the younger the responders, the more they were worried. The more frequently people consulted the internet for specific complaints, the more likely they reported reassurance.DiscussionPatients usually made an appointment with their GP after the internet search. New symptoms are rarely noticed and the search usually did not lead patients to distrust their GP. The majority of GPs described positive effects of the online search behaviour on the consultation.ConclusionThe emerging use of the internet for searching health information, commonly referred to as 'Dr Google', is not seen as a threat by GPs and leads to a better mutual understanding of symptoms and diagnosis.

show abstract

Section: Discussionmentioning

confidence: 99%

“…Moreover, in academic and professional networks, there is a tendency to discourage patients to search for online health-related information. 16 – 17 …”

Section: Introductionmentioning

confidence: 99%

The effect of Dr Google on doctor–patient encounters in primary care: a quantitative, observational, cross-sectional study

et al. 2017

View full text Add to dashboard Cite

show abstract

“…Taken together, the results of this study confirm that health information for patient education in the waiting room continues to be utilised by patients and clinicians alike, even in contemporary settings where people can regularly access health information via the Internet to discuss with their clinician or follow up points of interest. 17,18 The findings from the questionnaire confirm that patients were receptive to the provision of health information in the waiting room. Our study builds on the findings of an existing study 9 by including a televised health awareness program.…”

Section: Discussionmentioning

confidence: 58%

“…16 A further factor recommending waiting rooms as sites of health promotion is the role general practitioners (GPs) can play in tailoring Internet-sourced health information for patients. 17,18 Patients are therefore likely to associate their GPs, and by implication the health information their practices provide, as trusted sources.…”

Section: Introductionmentioning

confidence: 99%

Patient and Clinician Engagement with Health Information in the Primary Care Waiting Room: A Mixed Methods Case Study

Williams

Elliott

Gall

et al. 2019

Journal of Public Health Research

Self Cite

View full text Add to dashboard Cite

Background. Primary care waiting rooms can be sites of health promotion and health literacy development through the provision of readily accessible health information. To date, few studies have considered patient engagement with televised health messages in the waiting room, nor have studies investigated whether patients ask their clinicians about this information. The aim of this study was therefore to examine patient (or accompanying person) and clinician engagement with waiting room health information, including televised health messages. Design and methods. The mixed methods case study was undertaken in a regional general practice in Victoria, Australia, utilising patient questionnaires, waiting room observations, and clinician logbooks and interviews. The qualitative data were analysed by content analysis; the questionnaire data were analysed using descriptive statistics. Results. Patients engaged with a range of health information in the waiting room and reportedly received health messages from this information. 44% of the questionnaire respondents (33 of 74) reported watching the television health program, and half of these reported receiving a take home health message from this source. Only one of the clinicians (N=9) recalled a patient asking about the televised health program. Conclusions. The general practice waiting room remains a site where people engage with the available health information, with a televised health ‘infotainment’ program receiving most attention from patients. Our study showed that consumption of health information was primarily passive and tended not to activate patient discussions with clinicians. Future studies could investigate any link between the health infotainment program and behaviour change.

show abstract

“…The two major reasons why doctors respond negatively are shortage of time16 25 26 30 34 38 56 and a sense of embarrassment and anxiety when patients bring accurate, highly specialised information outside of their area of expertise 25 28…”

Section: Patients' Use Of the Internet For Health Information And Thementioning

confidence: 99%

Please leave your phone outside: policymakers and medical app providers are encouraging patient participation, but doctors in the consult room are not

Roper

Jorm

2017

BMJ Innov

View full text Add to dashboard Cite

Educating the Patient for Health Care Communication in the Age of the World Wide Web

Cited by 13 publications

References 21 publications

The effect of Dr Google on doctor–patient encounters in primary care: a quantitative, observational, cross-sectional study

The effect of Dr Google on doctor–patient encounters in primary care: a quantitative, observational, cross-sectional study

Patient and Clinician Engagement with Health Information in the Primary Care Waiting Room: A Mixed Methods Case Study

Please leave your phone outside: policymakers and medical app providers are encouraging patient participation, but doctors in the consult room are not

Contact Info

Product

Resources

About