Education, educational services and students’ satisfaction - comparative study between Romanian and Iraqi universities

Al-Dulaimi, Zaid Yaseen Saud

doi:10.1515/picbe-2017-0052

Cited by 2 publications

(1 citation statement)

References 14 publications

(12 reference statements)

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“…In 2017, a study conducted in Ethiopoa [9] revealed that although the majority of undergraduate students are satisfied with the service offered by the university, yet the number of dissatisfied students were not insignificant. The key factors to satisfaction was found to be the gender, studentstaff interaction, student support, and facility supervision.…”

Section: Literature Reviewmentioning

confidence: 99%

Assessing Criteria that Matter to Students' Satisfaction in Private Higher Education

Aziz¹,

Halim²

2018

IJAIT

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Egypt is one of the major countries in the region, especially with its high population. The large number of students per class and the shrinking budgets has highlighted the role of private sector universities; as it can serve a great number of students while maintaining the low number of students per class due. Although literature is rich with studies regarding higher education (HE) universities, key criteria to students'satisfaction in the Egyptian context; especially in private HEstill need to be investigated in order to assess their impact on students' overall satisfaction. Accordingly, the research inquires on the main criteria that affect students' overall satisfaction with regards to the staff value, educational e-services and knowledge at a college in a private university in Egypt; as it offers a variety of e-educational services, which makes it a suitable vehicle for the study at hand. The surveyed college, has 1701 enrolled students, where 200 structured questionnaires were randomly distributed over students, with 103 questionnaires returned and considered valid. Data was statistically analysed and hypotheses were tested using chi-square, correlation, and regression tests. Finally, the research findings confirm a positive relation between staff, educational e-services, and knowledge values together with students' satisfaction. Hen conclusions were drawn and, recommendations were made to decision makers highlighting the importance of these criteria in particular, and the need to be given more attention.

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Section: Literature Reviewmentioning

confidence: 99%

Assessing Criteria that Matter to Students' Satisfaction in Private Higher Education

Aziz¹,

Halim²

2018

IJAIT

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MÜŞTERİ MEMNUNİYETİNİ ETKİLEYEN FAKTÖRLER ve MÜŞTERİ MEMNUNİYETİNİN MÜŞTERİ SADAKATİ ÜZERİNDEKİ ETKİSİ: BİR VAKIF ÜNİVERSİTESİ YÜKSEK LİSANS ÖĞRENCİLERİ ÜZERİNDE UYGULAMA

Çelikkol¹,

BAKIR²

2021

Doğuş Üniversitesi Dergisi

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Öz: Günümüz işletmelerinin performansları hakkında en önemli göstergelerden biri müşteri memnuniyeti olmaktadır. Özellikle yükseköğretim sisteminde önemli bir yere sahip olan vakıf üniversitelerinin sayısının gün geçtikçe artması, eğitim hizmetlerinde müşteri memnuniyeti yaratmanın önemi arttırmaktadır. Bu araştırmanın evrenini İstanbul'da eğitim hizmeti veren bir vakıf üniversitesinin 394 öğrencisi oluşturmaktadır. Öğrenciler ile yüz yüze görüşülerek anket çalışması gerçekleştirilmiştir. Çalışmada araştırmaya konu olan vakıf üniversitesinin hizmetlerinden faydalanmakta olan öğrencilerin müşteri memnuniyetini etkileyen faktörlerin, müşteri memnuniyeti ile ilişkisi ve ayrıca müşteri memnuniyeti ile müşteri sadakati ilişkisi olduğu sonucuna ulaşılmaktadır. Bu bağlamda, müşteri memnuniyeti ile müşteri sadakati ilişkisi test edilerek, müşteri memnuniyeti için vakıf üniversitelerine somut önerilerde bulunulmaktadır.

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Education, educational services and students’ satisfaction - comparative study between Romanian and Iraqi universities

Cited by 2 publications

References 14 publications

Assessing Criteria that Matter to Students' Satisfaction in Private Higher Education

Assessing Criteria that Matter to Students' Satisfaction in Private Higher Education

MÜŞTERİ MEMNUNİYETİNİ ETKİLEYEN FAKTÖRLER ve MÜŞTERİ MEMNUNİYETİNİN MÜŞTERİ SADAKATİ ÜZERİNDEKİ ETKİSİ: BİR VAKIF ÜNİVERSİTESİ YÜKSEK LİSANS ÖĞRENCİLERİ ÜZERİNDE UYGULAMA

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