Education quality and student satisfaction nexus using instructional material, support, classroom facilities, equipment and growth: Higher education perspective of Pakistan

Abstract

PurposeThe primary purpose is to examine the impact between education quality (EQ) and student satisfaction (SS) in terms of instructional materials, support, classroom facilities and equipment, and growth in Pakistani private higher education institutes.Design/methodology/approachThis study utilized correlation-focused quantitative research by randomly distributing a 54-item questionnaire to 440 postgraduate students in Pakistan’s private higher education institutions (HEIs). SPSS (V.23) and PLS-SEM (V.3.3.3) were employed to investigate the data.FindingsThe findings demonstrate that EQ has a direct and significant positive effect on student satisfaction with instructional materials, support, classroom facilities and equipment, and growth in private higher education institutions.Research implicationsThe current study will help policymakers, the Higher Education Commission (HEC), and institutions to pay greater attention to the significance of education quality indicators in making a difference in higher education, which may contribute to student satisfaction. In addition, their efforts will significantly contribute to the nation’s progress. Furthermore, it will contribute to the betterment of the world by accomplishing the sustainable development goal of quality education set by the United Nations. The recent findings will also have far-reaching advantages for society, demonstrating the positive effects that high-quality education may have on a nation’s progress by creating competent and productive students.LimitationsOnly private universities in Pakistan’s higher education sector were considered for this study, and students enrolled in post-graduate degrees were the subjects of this investigation. This study was restricted to testing in only one province, Punjab, Pakistan. Another limitation of this study is that it is based on a research framework deduced from previous underpinnings and literature.OriginalityThese findings contribute to the existing area of research on the direct and significant effects of EQ on SS in HEIs. These findings may positively impact student satisfaction in private higher education institutions. The findings can guide higher education institutions (HEIs) regarding the importance of EQ in achieving desirable student satisfaction (SS). Because the Higher Education Commission (HEC) efforts will contribute considerably to the growth of higher education institutions (HEIs) and the nation, this study is vital for policymakers and practitioners working in higher education.

Comparison of Satisfaction of Students in Public and Private Sector Colleges of Khyber Pakhtunkhwa, Pakistan

“…Regarding strategies to enhance student satisfaction, the current study suggests improvements in instructional materials, infrastructure, staff education, and the adoption of supportive and collaborative learning and teaching management. These recommendations are supported by other studies, emphasizing their potential effectiveness in boosting student satisfaction in both public and private sectors (24,25).…”

Role of Administrators in Blended learning in Higher Education Institution

“…In a similar vein, Irum, 2020 stated that The Higher Education Commission of Pakistan actively encourages courses for blended learning in higher education institutions. HEC has financed programmes like the Directorate of Distance Education Programme to promote blended learning in educational settings Moreover, according to Ikram (2023), these funds can be utilized to purchase the tools needed-such as computers and technical assistanceto encourage the successful implementation of blended learning in teacher preparation programs.…”

“…Higher Education Commission of Pakistan actively supports programmes for blended learning in higher education institutions (Irum, 2020). To encourage blended learning in institutions, HEC has funded initiatives like the Directorate of Distance Education Programme (Ikram & Kenayathulla, 2023). To facilitate the successful adoption of blended learning in teacher education programmes, these monies can be used to offer the necessary resources, such as computers and technical support.…”

Impact of social media usage on academic performance of university students: Mediating role of mental health under a cross‐sectional study in Bangladesh

“…Furthermore, a lot of studies show that aspects of students' health, such as nutritional issues, physical activity, financial condition, stress level, and social support, have an impact on their academic performance and contribute to their overall grade point average 7 . Many universities in Pakistan and other countries utilize the Grade Point Average (GPA) system as a measure of student achievement 8 . University officials, staff members, and students must identify and improve factors that could lower barriers to reaching and maintaining the necessary GPA 9 .…”

“… 7 Many universities in Pakistan and other countries utilize the Grade Point Average (GPA) system as a measure of student achievement. 8 University officials, staff members, and students must identify and improve factors that could lower barriers to reaching and maintaining the necessary GPA. 9 Many things could prevent students from achieving and maintaining a high GPA that reflects their success in the classroom during their time at the institution.…”