2022
DOI: 10.30649/aamama.v25i1.138
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Efektivitas Program Inaportnet dalam Pelayanan Penerbitan Surat Pemberitahuan Kedatangan Kapal di Kantor Otoritas Pelabuhan Utama Tanjung Perak Kota Surabaya

Abstract: The increase of ship services every year needs implementation at the Port effectively. The purpose of this study was to describe and analyze the effectiveness and supporting and inhibiting factors of the Inaportnet program (online service for issuing Ship Arrival Notifications) at the Tanjung Perak Main Port Authority, Surabaya. This study uses a qualitative method with a case study approach. Data collection techniques were carried out through observation, interviews, and documentation. The theory used is a mo… Show more

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