Effect of Employee Equity Satisfaction on Service Transactions in the Tourism Sector in Kerinci

Abstract

This study aims to analyze employee equity satisfaction with service transactions (delivery, professionalism, information, timeliness, staff attitude) in the tourism sector in Kerinci. How does employee equity satisfaction with service transactions (delivery, professionalism, information, timeliness, staff attitude) in the tourism sector in Kerinci? A quantitative approach has been chosen to test this objective. The population in this study were all Kerinci tourism employees. Data were collected from 39 respondents who were taken by using a stratified sampling technique. Validated and reliable questionnaires were used in this study, then analyzed by regression. The results found are that employee equity satisfaction has a significant positive effect on service transactions. The significance is 0.000, and the contribution is 0.771.

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