This reasearch started from the writer's pre-observation in a local institution of

This community service partner is the State-Owned Enterprise (BUMNag) Bukit Gadang Mandiri Nagari Sikabau, Dharmasraya Regency. This service activity was carried out to contribute ideas and counseling about the institutional strengthening of BUMNag Bukit Gadang Mandiri in the Management of Wealth Resources of Nagari Sikabau, Dharmasraya Regency. BUMNag is a pillar of economic activity in Nagari which functions as a social institution and commercial institution to be able to encourage the economy of Nagari, with the hope of prospering the economy of the Nagari community. The methods and approaches used include education, socialization, training, and mentoring "participatory rural appraisal". This training stage begins with a survey and the establishment of goals and objectives to be achieved. This service program has a significant impact in increasing the knowledge, skills, and skills of partners in understanding institutional capacity building and being able to formulate and find new business units that can be used as BUMNag based on the characteristics and wealth of the Nagari.

An excellent quality of public services is a way to improve the public satisfaction index. The public will be satisfied if the performance of public services tends to be higher than community expectations. Multi-ethnic Indonesia has different perceptions about the quality of public service. Thus, in this case, this study aims to see the effect of service quality on public satisfaction through the role of public managers in the tourism sector of various ethnic groups in Sumatra, Indonesia. This research is an associative quantitative study conducted on people of multiple ethnicities. Determination of the sample using the Cluster Random Sampling technique and continued with convenience sampling. The sample of this research is 1,499 respondents. The Likert scale questionnaire, previously tested for reliability and validity regarding content and empirical test items, was used for data collection in the field. The collected data was then analysed using Structural Equation Modeling (SEM) Analysis Moment of Structural (AMOS) statistics and continued with the Sobel test. The literature study also supports data collection. The study’s results prove a significant direct effect between service quality variables and the role of public managers on satisfaction. Moreover, this analysis found that service quality variables indirectly impact satisfaction through the manager’s role. Thus, the research results provided evidence that the research model can be utilised as an academic reason to strengthen the theories and models that have been reviewed in this research study.

The purpose of service is to assist in improving the understanding and skills of Nagari employees in implementing a service model that satisfies the community and Nagari employees, then innovating and developing excellent problem solver skills. The Nagari government is required to be independent in this regard. The village where this service is located is Suayan, Akabiluru District, Fifty Cities Regency, this village has not been able to manage good or excellent services. This Nagari still does not have a service recording machine that is connected online. While Nagari is the government closest to the people. This service activity is ultimately able to provide skills in utilizing service recording machines, as well as being skilled at detecting the weaknesses of nine indicators that are not yet prime (Menpan RB). This service activity is carried out using participatory and mentoring methods. The results achieved are (1) there has been a shift in orientation from a bureaucratic orientation to a public orientation among employees. The ability to understand the TQM-based service model has increased, (2) the skills of Nagari employees have increased, in carrying out services for the satisfaction of the Nagari community. Henceforth, it must be accompanied by a service machine that is connected to a computer (e-government). as well as intensive discussions to become skilled Problem Solvers towards truly excellent service.

The community-based drinking water and sanitation program (Pamsimas) is an innovation by the government in increasing public access to proper drinking water and sanitation with a community-based scheme for rural and peri-urban areas. Nagari Lunang Satu is one of the areas targeted by the Pamsimas III program. There was a difference in program success between Tegal Sari Village and Pasar Pagi during the implementation of the Pamsimas program in Nagari Lunang Satu. This research was conducted with the aim of knowing the differences in the successful implementation of the Pamsimas program in Pasar Pagi and Tegal Sari villages and to find out what factors caused the differences in the successful implementation of the Pamsimas program between Pasar Pagi and Tegal Sari villages. The research method used is quasi-qualitative research (quasi-qualitative). The results showed that the implementation of the Pamsimas program in Pasar Pagi Village was running optimally, while the implementation of the program in Tegal Sari Village was not running optimally. The factors causing the difference in the successful implementation of the Pamsimas program between Pasar Pagi and Tegal Sari villages are planning factors, community participation factors or attitudes, and coordination factors.