The many negative assessments of the work culture of civil servants in public service is an issue that must be addressed by the government and local government. This research was conducted by formulating the problem of how culture influences the work of civil servants in the public service in the Payakumbuh Civil Registry Office in order to analyze the work culture of civil servants in an effort to improve the quality of human resources in public services. This study used a descriptive quantitative approach. The population is all employees in the Payakumbuh’s Department of Population and Civil Registration amounting 30 people based on the data in the month of December 2013. Due to the small number of population in this study, total sampling is applied. The data is collected by spreading questionnaires to all respondents and then returned after some time, whose whole process took place from October to December 2013. The questionnaire was scaled based on Likert scale that is made in a positive statement. The result of the study shows that in general the work culture of civil servants in the Payakumbuh’s Department of Population and Civil Registration are very good, although two indicators are still mediocre. The effort to improve these two indicators are suggested by training programs based on local wisdom and the involvement of stakeholders who are experts in the field by the Payakumbuh administration in building and cultivating a positive work culture based on local wisdom. Keywords: work culture, public servants, public service

of preparing financing opportunities to these entrepreneurs; and (3) among the main issues faced by women-entrepreneurs lie in the repayment method, insufficient capital, lack of relevant trainingentrepreneurto increase skills and the lack of mentor system. The outcome of this study is anticipated to be able to improve the policy of entrepreneur development, especially increasing the number of women inthe field ofentrepreneurship. Apart from that, there are several criticial issues that need to be addressed by the government such as the need to coordinate institutions that offer micro-credit funding scheme, also the need to have a more transparent decision-making process in the distribution of financingallocation.

The existence of mass transportation is the crux of development. Improving the citizen satisfaction in this sector must be done by all of related parties. The main purposes of this research were to determine and to analyze the impact of work culture and service quality on citizen satisfaction in mass transportation in South Pesisir Region. This research used the quantitative method. The research population was citizen of South Pesisir Region. Sampling method used for this research was Slovin formula and analysis techniques of proportionate stratified random sampling. The data were collected by using questionnaire with Likert scale and were analyzed by using multiple regression and documentation.

Justice and openness are among the values of working culture needed to support the development of civil society and democracy. Justice means that the works done by civil servants should be free from discrimination in any aspects, while openness means everyone who deals with the government offices should get transparent informations about things they deal with. This research aims to analyse the effects of the ethnical working culture to justice and openness in working culture of the civil servants in the Pasaman Barat Administrations. The research finds that ethnical culture tend to influence the civil servants in working justly and openly. To solve the problem, civil servants’ working culture in the government offices needs to change, which can be done by integrating the working culture set by the government with the positive ethnical culture and religious teachings in order to build democratic civil society. Kata kunci : budaya kerja etnik, Pegawai Negeri Sipil, masyarakat madani, demokrasi

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