Effect of price increases on future intentions of sport consumers

Spectator emotions: Effects on quality, satisfaction, value, and future intentions

“…In a literature review study, Sánchez and Iniesta (2006) state that many studies consider satisfaction a consequence of perceived value (McDougall & Levesque, 2000;Parasuraman, 1997;Setijono & Dahlgaard, 2007). Within the sport management field, some researches find that perceived value predicts consumer satisfaction (Calabuig, Núñez-Pomar, Prado-Gascó, & Añó, 2014;Cronin et al, 2000;Hightower, Brady, & Baker, 2002). Calabuig et al (2014) find that perceived value is a predictor of users' satisfaction in a public sport service, but they assume that value refers to cost value.…”

“…Within the sport management field, some researches find that perceived value predicts consumer satisfaction (Calabuig, Núñez-Pomar, Prado-Gascó, & Añó, 2014;Cronin et al, 2000;Hightower, Brady, & Baker, 2002). Calabuig et al (2014) find that perceived value is a predictor of users' satisfaction in a public sport service, but they assume that value refers to cost value. Findings from Hightower et al (2002) in baseball games, also support this relationship but the concept and measurement of value is more holistic (i.e., not only as cost value).…”

“…In sport management, Calabuig et al (2014) and Clemes, Brush, and Collins (2011) are notable exponents of this view. These studies confirm the relationship between perceived value and future intentions.…”

Propiedades psicométricas de la Escala de Interacción en las Clases Dirigidas (EICD)

“…Especial relevancia tiene dicho factor sobre las denominadas clases dirigidas, uno de los ejes centrales de la actividad de cualquier servicio deportivo (Calabuig, Núñez-Pomar, Prado-Gascó & Añó, 2014).…”

How electricity providers communicate price increases – A qualitative analysis of notification letters

“…Price increases also lead to customer responses such as negative emotions (Maxwell et al, 2013;Rotemberg, 2005), negative word-ofmouth (WOM) and complaints (Monroe and Xia, 2006;Richins, 1983), search for alternatives (Maxwell et al, 2013) and lower repurchase intentions (Calabuig et al, 2014;Homburg et al, 2005). Further, studies on the reasons or justifications for price increases showed that cost-related explanations increase perceived fairness (Bolton and Alba, 2006;Bolton et al, 2003;Dickson and Kalapurakal, 1994;Gielissen et al, 2008;Kachelmeier et al, 1991;Schein, 2002;Urbany et al, 1989;Vaidyanathan and Aggarwal, 2003).…”