Effect Of System Quality and Information Quality on Crisis Management - An Empirical Study on Jordanian Mobile Telecommunications Companies.

Abstract

This study attempts to identify the impact of system quality and information quality on crisis management in Jordanian mobile telecommunication companies. A survey method was applied through a questionnaire. Zain, Orange and Umniah are Jordanian mobile telecommunications companies that are working in the Hashemite Kingdom of Jordan. A sample of 80 managers participated in this study. The data was analyzed by a descriptive statistics method using the statistical package of social sciences (SPSS). The results showed a strong statistical significant effect of system quality and information quality on crisis management in the targeted telecommunication companies. The study concluded that 85.3 % of the variation in crisis management are explained by both (system quality & information quality) This is an high percentage which illustrates the importance of (system quality & information quality) and their impact on crisis management. The study recommends paying more attention and focus on studying the different factors of quality measurement in information systems and their impact on crisis management.

The Impact of Quality Dimensions of Accounting Information System Success on the Effectiveness of During-Financial Crisis Management: The Mediating Role of System Usage in a Government Sector Context

“…2020);Ahmed and Jabbar (2021);Alabaddi et al (2020);Adwan (2019); andZwyalif (2015), but did not support the findings ofGopinathan and Raman (2020). Hypothesis Ho.2 assumes an association between IQ and D-FCM in the governmental context.…”

“…The set of structures that defines the quality of the information system that produces and outputs information. Thus, the quality of the system expresses the characteristics and features that the information system incorporates (Al-Mamary, Shamsuddin, & Aziati, 2015;Al-Okaily et al, 2020;Al Jaberi & Qawasmeh, 2020;Alabaddi et al, 2020;Aldegis, 2018;DeLone & McLean, 2002). It represents a level of quality that ensures the information system has a high degree of ease in learning, understanding and use, is flexible, integrated, responsive, reliable, available, accessible, and secure, among others.…”

“…Also in the context of the government sector, Ahmed and Jabbar (2021) conducted a study to determine the nature of the impact of electronic management on crisis management and found that there is a relationship between technical resources and crisis management. Alabaddi et al (2020) emphasized the strong impact of system quality on crisis management in the telecommunications sector. In their analysis of the impact of the effectiveness of management information systems on crisis management in the banking sector, Dahham et al (2020) declared that the compatibility of the system with administrative levels and the response of systems to emerging changes have a critical impact on the ability of banks to engage in crisis management, including the discovery of warning signs, preparedness and prevention, damage containment, recovery and learning.…”

“…Furthermore, in the same context, Ahmed and Jabbar (2021) found considerable support for electronic management in crisis management due to the strong association between them, especially with regard to the electronic management of knowledge and information that contributes to managing crises faced by public sector companies. Relating to the telecommunications sector, Alabaddi et al (2020) determined that the information quality of information systems in telecommunications companies is a critical factor in the ability to manage crises effectively. Gopinathan and Raman (2020) agreed with these findings and accentuated the important impact of information quality on emergency management operations and the success of crisis management.…”