Effect of the COVID-19 pandemic on public managers’ attitudes toward digital transformation

Barrutia, José M.; Echebarria, Carmen

doi:10.1016/j.techsoc.2021.101776

Cited by 69 publications

(37 citation statements)

References 109 publications

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“…H9 indicates that the direct effect of perceived COVID-19 severity is assumed to be a cause of digital attitude. The finding of H9 is consistent with Barrutia and Echebarria [ 9 ]; which recognized that, during COVID-19, the general public has become more positive about information communication technology as a whole.…”

Section: Discussionsupporting

confidence: 87%

“…In Thailand, the digital perceived behavioral control role is more dominant. Again, theoretically, the digital context might explain why attitude and mindset could be dominant [ 9 ], as Thais perceive that doing online activities may be an additional cost that they need to bear with and implement in the process of digital transformation. That could be the reason why our findings indicate an inverse relationship with digital behavioral decisions.…”

Section: Discussionmentioning

confidence: 99%

“…However, these studies have not taken digital transformation into account. Although the recent study by Barrutia and Echebarria [ 9 ] finds that the pandemic results in a more favorable attitude of public managers towards information communication technology, Barrutia and Echebarria [ 9 ] focus on the attitude change generated by the pandemic rather than the prediction of digital behavior.…”

Section: Introductionmentioning

confidence: 99%

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A COVID-19 disruption: The great acceleration of digitally planned and transformed behaviors in Thailand

Srisathan

Naruetharadhol

2022

Technology in Society

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The Coronavirus Disease 2019 (COVID-19) pandemic has reshaped human behaviors and switched communication systems from face-to-face to digital communication technologies. This study aimed to examine how digital transformation practices affect human behavioral change digitally, and how perceived COVID-19 severity affects digital transformation practices and behavioral decisions. We use the traditional theory of planned behavior (TPB) to determine new behavioral roles in the digital era, namely digitally planned and transformed behavior . The quantitative survey method was designed to collect cross-sectional data from 550 Thai citizens to provide the conceptual evidence of key proximal measures of digital attitude, digital social norms, digital behavioral control perception, and the digital behavioral decision to predict digitally planned and transformed behavior. The results show that people are more likely to digitalize than before, which predicts the decision to behave digitally at 93.9% of the variability, more than 75% of the predictive power of the total variance suggested by Hair, Ringle, and Sarstedt [1]. However, the higher the COVID-19 severity, the more likely digital transformation is impactful (β = 0.481). This study provides interesting evidence that people struggle to transform their digital behavior during the pandemic. We demonstrate that digital transformation can offer the desired consequences by cultivating digital attitudes, promoting digital social norms, increasing digital behavioral control perception, and enhancing digital behavioral decisions.

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Section: Discussionsupporting

confidence: 87%

Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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A COVID-19 disruption: The great acceleration of digitally planned and transformed behaviors in Thailand

Srisathan

Naruetharadhol

2022

Technology in Society

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“…However, CRT can lead to the simultaneous empowerment and disempowerment of individuals in communities, depending on particular expressions of power, such as dominance, agency, collectivity, or self-awareness. On the other hand, the pandemic has accelerated the digital transformation in the tourism sector [78,[101][102][103]. The study conducted by Abbas et al [103] determined that tourism companies and academics must consider and change the basic principles, the main assumptions, and the organizational situations related to the research and practice framework through the reconstruction and establishment of the tourism sector.…”

Section: Resultsmentioning

confidence: 99%

Intelligent Digital Platform for Community-Based Rural Tourism—A Novel Concept Development in Peru

Maquera

Costa

Mendoza³

et al. 2022

Sustainability

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The COVID-19 pandemic has driven the rapid evolution and digitization of different tourism sectors through Industry 4.0. However, Community-based Rural Tourism (CRT) has not experienced the same technological advancement. Thus, considering tourism as a powerful socioeconomic driver, this research is based on the relevance of the CRT for the development of rural areas through job creation, preservation of historical-cultural and architectural heritage, and appreciation of the local market. Therefore, the objective of this paper is to present a concept development model of an intelligent digital platform (IDP), where tourism products and services are visualized, articulated, and integrated with the different actors of the CRT, offering a personalized tourist experience. The concept was developed based on Business Process Management and Business Model Canvas (BMC). Thus, through meetings and interviews, it was possible to extract essential information to obtain the necessary know-how for the development of the concept. It was concluded that the COVID-19 pandemic has established a new business scenario, intensifying and accelerating the use of digital tools and ICTs in several sectors, including tourism. However, the use of ICTs in CRT is still incipient. As Peru is a country where rural tourism has a strong tradition, but there are no specific platforms for CRT, which makes the broad dissemination of rural experiences difficult, a BMC template has been developed to integrate the expected objectives, and the application of the proposed framework serves as a guide for other platforms with different niches markets in the tourism sector.

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“…Digitalization is something that cannot be avoided, especially in the era of the COVID-19 pandemic. All parties must respond quickly to digitalization in terms of public services (Barrutia & Echebarria, 2021;Faraj et al, 2021;Strotmann et al, 2021). Before knowing more about digital-based service innovation, we need to know the concept of digital technology which is a transformation process from all forms of information and has certain characteristics such as opinions (Ali et al, 2019).…”

Section: Possible Trymentioning

confidence: 99%

Case Study of Digital-Based Service Innovation for Old Age Insurance (JHT) Claims by BPJS Employment (BPJAMSOSTEK) Pekalongan Branch Office Central Java

Sofiana

Langelo²,

Supriyadi³

et al. 2022

ijjm

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Various government efforts to break the Covid-19 chain have also affected the economy, as many companies have laid off employees on a large scale. This has resulted in an increase in the number of claims for the Social Security Administering Body (BPJS) for Employment or BPJAMSOSTEK. The purpose of the study was to find out a Case Study of Digital-Based Service Innovation for Old Age Security Claims (JHT) by BPJS Ketenagakerjaan (BPJAMSOSTEK) Pekalongan Branch Office, Central Java. Research methods. The research method used to describe the problems that exist in this study is a qualitative method with a study approach. Primary data sources in this study came from interviews with informants. The informants in this case are employees who are directly involved in the implementation of public services, leaders and participants as users of services provided by BPJAMSOSTEK Pekalongan City Branch, Central Java. The technique used in this study was carried out in several steps, namely, data reduction (sorting, focusing and attention), data presentation (display) and drawing conclusions. Research result. The innovation attributes at BPJAMSOSTEK Pekalongan City Branch are in accordance with the relative advantage, suitability, complexity, possibility to try and ease of observation. In terms of acceptance of the information system, it is seen from 2 elements, namely the ease of use and the usefulness of the LAPAKASIK information system in accordance with the Theory Technology Acceptance Model (TAM): In the Internal User/BPJAMSOSTEK Aspect In the External Aspect User/BPJAMSOSTEK Participant.

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Effect of the COVID-19 pandemic on public managers’ attitudes toward digital transformation

Cited by 69 publications

References 109 publications

A COVID-19 disruption: The great acceleration of digitally planned and transformed behaviors in Thailand

A COVID-19 disruption: The great acceleration of digitally planned and transformed behaviors in Thailand

Intelligent Digital Platform for Community-Based Rural Tourism—A Novel Concept Development in Peru

Case Study of Digital-Based Service Innovation for Old Age Insurance (JHT) Claims by BPJS Employment (BPJAMSOSTEK) Pekalongan Branch Office Central Java

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