Effects of Dubai quality award on organisational performance in the United Arab Emirates

Abstract

PurposeDubai Quality Award (DQA) is one of the quality awards that has been implemented in the United Arab Emirates (UAE) for the purpose of improving organisational performance. The objective of this study is to determine whether receiving the DQA has positive impacts on Human Resource Development Practices (HRDP) and organisational performance (OP) of the award-winning companies.Design/methodology/approachSecondary data relating to DQA scores were collected from the Department of Economic Development archive of UAE and primary data relating to HRDP and OP were collected from the individual DQA recipients. Data elicited were subjected to statistical analyses by using the structural equation modelling (SEM) approach. This was to identify the nature of relationships existing between DQA criteria and organisational performance outcomes through the mediating effect of HRDP.FindingsThe results indicated that winning of DQA significantly enhances organisational performance and that HRDP is a statistically significant mediator between DQA and OP. Based on the findings of this study, a model has been developed by linking the DQA criteria, HRDP and organisational performance.Originality/valueDespite few of its limitations, this study is first of a kind in UAE that investigated the relationships among DQA criteria, HRDP and OP. The findings are expected to help the UAE companies to adjust their management policies and practices for enhancing their organisational performance. The findings can also be applicable to companies in other countries, especially Gulf countries that have similar awards such as DQA.

Exploring the role of human resource development functions on crisis management: The case of Dubai-UAE during Covid-19 crisis

“…Hawarna et al [ 55 ] highlighted that DQA (Dubai Quality Award) is a significant organizational strategy to enhance organizational performance among the private organisations of Dubai. Additionally, it is an important quality award that has been applied across the private sector of the UAE to improve organizational performance.…”

“…The organizational structures of government entities in Dubai are rigid which doesn’t allow collaboration and smooth flow of information during crises. On the other hand, as Hawaraet al [ 55 ] report, government parallel structures, such as the DQA (Dubai Quality Award) represent a significant organizational strategy to enhance organizational performance among the private organizations of Dubai. Additionally, it is an important quality award that has been applied across the private sector of the UAE to improve organizational performance.…”