Effects of Emotional Labor and Communication Competence on Turnover Intention in Nurses

Abstract

Purpose:The purpose of this study was to investigate the relationship among turnover intention, emotional labor, and communication competence in nurses. Methods: The participants for this study were 297 nurses from three general hospitals in two local cites in Korea. Data were collected by self-administered questionnaires from August 26 to September 10, 2013 and analyzed using descriptive statistics, One-way ANOVA, t-test, Pearson Correlation, Stepwise Multiple Regression with the SPSS/WIN 18.0 program. Results: The average scores for turnover intention, emotional labor, and communication competence respectively, were 3.45, 3.08, and 3.44 out of 5. The novices recognized that their emotional labor and turnover intention were significantly higher, and their communication competence was lower than other nurses. Nurses' turnover intention had a positive relationship with their emotional labor, but no relationship with communication competence. Job satisfaction, frequency of emotional expression, and emotional dissonance had an effect on nurses' turnover intention. Conclusion: The results show that emotional labor and job satisfaction are very important factors affecting nurses' turnover intention. So, nurse managers should try to minimize nurses' emotional labor and maximize their job satisfaction by developing various human relationship educational and support programs and using them.

Occupational stress, coping strategies, and psychological-related outcomes of nurses working in psychiatric hospitals

“…Nursing has been identified as an occupation with high levels of stress, notably in psychiatric settings as the mental health structure and service is very unstable, including high turnover rate and level of psychological wellbeing . Nayomi declares that stress involves an individual's perception of the demands and the available capability to handle the stressor, while Kim and Lee described occupational stress as any force moving a psychological or physical factor beyond its range of ability, resulting in strain. These problems originate from certain demands of the working environment in mental health settings and the problems in satisfying these demands.…”

The correlation between occupational stress, coping strategies, and the levels of psychological distress among nurses working in mental health hospital in Jordan

“…The management of stress refers to a person's understanding of a situation and their ability to handle the situation or person initiating the stress . From another perspective, stress can be viewed as a power with a mental and physical impact outside of an individual's coping mechanism causing additional pressure and exertion for the receiver to manage the situation . The excessive demands and requirements placed on staff within mental health scenarios have a disadvantageous impact on professionals as a result of their inability to fulfil the demands.…”

“…5 From another perspective, stress can be viewed as a power with a mental and physical impact outside of an individual's coping mechanism causing additional pressure and exertion for the receiver to manage the situation. 6 The excessive demands and requirements placed on staff within mental health scenarios have a disadvantageous impact on professionals as a result of their inability to fulfil the demands. Based on results from an analysis of 70 studies, Hätinen et al 7 commented that health care professionals working in mental health suffer from exhaustion, work discontent, and physical issues with health, specifically with joints and posture.…”

The Effect of SBAR Reports on Communication Clarity and Nurse-Physician Collaborative Relationships: A One Group Pretest-Posttest Design

“…그러나 국내에서는 아직 SBAR를 활용 한 연구가 제한적이어서 SBAR 프로토콜 개발에 관한 연구와 (Kim & Lee, 2014;Kim, Yu, & Ko, 2015 는 .80이었으며, 본 연구에서는 .75였다. Table 2).…”