Effects of Interviewer Style on Quality of Reporting in a Survey Interview

Henson, Ramon; Cannell, Charles F.; Lawson, Sally

doi:10.1080/00223980.1976.9915816

Cited by 22 publications

(5 citation statements)

References 4 publications

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“…our results for rapport behaviors are also mixed, which is not unexpected, as prior research has been equivocal about the impact that rapport may have on data quality (belli, lepkowski, and kabeto 2001;belli, lee, et al 2004, henson, Cannell, andlawson 1976;Weiss 1968;Williams 1968). our results may provide at least a partial explanation for these mixed results.…”

Section: Descriptive Resultsmentioning

confidence: 44%

Memory, Communication, and Data Quality in Calendar Interviews

Belli

Bilgen

Baghal

2013

Public Opinion Quarterly

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Calendar instruments are hypothesized to promote data quality through the increased use of retrieval cues and conversational probes intended to clarify meanings. this research explores these hypotheses by examining the associations between retrieval and conversational verbal behaviors and data-quality measures. a verbal behavior coding scheme was applied to transcripts of 165 calendar interviews that collected lifecourse information on residence, marriage, employment, and unemployment from respondents in the panel Study of income Dynamics (pSiD). Confirmatory factor analyses revealed three latent factors for interviewers (retrieval probes, rapport behaviors, and conversational behaviors intended to satisfy questionnaire objective) and three latent factors for respondents (retrieval strategies, rapport, and conversational behaviors indicative of difficulty being interviewed). Ratios of discrepancies in annual totals between retrospective calendar reports and reports collected for up to thirty years in the pSiD over the total number of available years were used as measures of data quality. Regression analyses show that the level of behavior and the level of experiential complexity interact in their effect on data quality. both interviewer and respondent retrieval behaviors are associated with better data quality when the retrieval task is more difficult but poorer accuracy when experiential

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Section: Descriptive Resultsmentioning

confidence: 44%

Memory, Communication, and Data Quality in Calendar Interviews

Belli

Bilgen

Baghal

2013

Public Opinion Quarterly

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“…Interviewer-administered survey data collection is generally performed by using one of two interviewing techniques. One is known as standardized interviewing (SI), where survey interviewers are instructed to read questions exactly as worded and to provide only neutral or non-directive probes in response to questions from respondents (Henson et al, 1976;Groves and Magilavy, 1986;Fowler and Mangione, 1990;Mangione et al, 1992;Belli and Lepkowski, 1996). A second is known as conversational interviewing (CI), where survey interviewers are trained to read questions exactly as worded, initially, and then to respond to respondents' questions or evidence of confusion by providing definitions of key terms (possibly in their own words, assuming that they have demonstrated mastery of the concepts during training) or whatever other information is required to assure that respondents understand the questions as they are intended (e.g.…”

Section: Introductionmentioning

confidence: 99%

Can Conversational Interviewing Improve Survey Response Quality Without Increasing Interviewer Effects?

West

Conrad

Kreuter

et al. 2016

Journal of the Royal Statistical Society Series A: Statistics in Society

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Summary Several studies have shown that conversational interviewing (CI) reduces response bias for complex survey questions relative to standardized interviewing. However, no studies have addressed concerns about whether CI increases intra‐interviewer correlations (IICs) in the responses collected, which could negatively impact the overall quality of survey estimates. The paper reports the results of an experimental investigation addressing this question in a national face‐to‐face survey. We find that CI improves response quality, as in previous studies, without substantially or frequently increasing IICs. Furthermore, any slight increases in the IICs do not offset the reduced bias in survey estimates engendered by CI.

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“…Given the central part played by life events in stress research and the importance of obtaining reliable data to assess the impact of stressful events, it is surprising that relatively little effort has been made to apply some of the techniques used in the LEDS to develop an efficient system of data collection that yields accurate data and which also can be easily integrated into a conventional survey (for efforts in this direction, see Miller & Salter, 1984;Wittchen et al 1989). This lack of effort is particularly puzzling in light of the fact that survey methodologists have been evaluating the problem of recall failure for over two decades (Cannell & Fowler, 1963) and have developed a variety of procedures to help improve retrospective recall of life events (Sudman & Bradburn, 1974;Henson et al 1976;Cannell et al 1977Cannell et al , 1979Bradburn et al 1979;Turner & Martin, 1984). In our review we found only one instance of these or similar strategies being adopted by life events research workers (Wittchen et al 1989).…”

Section: Introductionmentioning

confidence: 99%

The reliability of life event reports in a community survey

1991

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SYNOPSISThere is considerable evidence from inter-respondent and test–retest studies that the data obtained in structured life event inventories are not very reliable. Inter-respondent reliability estimates are presented in this paper for the life event reports obtained in a community survey that was designed to facilitate recall of life events. It is documented that respondents were able to recall many sorts of severe negative events with adequate reliability over a twelve-month recall period. Data are also presented to show that respondents could date event occurrence with good consistency. Sensitive events, such as involvement in criminal activities and difficulties in marriage, were not reliably reported. These results suggest that the problems of faulty memory and conceptual confusion about serious events can be overcome with careful question wording and administration procedures, but that the problem of respondent reticence about reporting sensitive events remains unresolved.

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Effects of Interviewer Style on Quality of Reporting in a Survey Interview

Cited by 22 publications

References 4 publications

Memory, Communication, and Data Quality in Calendar Interviews

Memory, Communication, and Data Quality in Calendar Interviews

Can Conversational Interviewing Improve Survey Response Quality Without Increasing Interviewer Effects?

The reliability of life event reports in a community survey

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