Effects of Tour Guide Interpretation and Tourist Satisfaction on Destination Loyalty in Taiwan’s Kinmen Battlefield Tourism: Perceived Playfulness and Perceived Flow as Moderators

Kuo, Nien-Te; Chang, Kuo‐Chien; Cheng, Yi-Sung; Lin, Jui-Chou

doi:10.1080/10548408.2015.1008670

Cited by 87 publications

(53 citation statements)

References 88 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Generally speaking, when service quality is higher, tourist satisfaction will be higher. Tour guides' service quality can influence tourists' first impression and satisfaction with GPTs of travel agencies or tourism firms (Kuo et al, 2016). Tourist satisfaction has been the main goal pursued by outdoor recreation business managers.…”

Section: International Journal Of Human Resource Studiesmentioning

confidence: 99%

How Tour Guides’ Professional Competencies Influence on Service Quality of Tour Guiding and Tourist Satisfaction: An Exploratory Research

Lin

Lin²,

Chen

2017

ijhrs

View full text Add to dashboard Cite

Drawing upon the theoretical perspectives from activity competency model and prior tourism literature, this study proposes a conceptual framework to explain the impacts of professional competencies on service quality and tourist satisfaction. Empirical data were gathered from a large-scale online survey with 345 experienced group package tour (GPT) tourists to test the proposed hypotheses and research model. The proposed conceptual framework was validated using the partial least squares (PLS) technique. The empirical results indicate that tour guides' professional competencies significantly impact on service quality and tourist satisfaction. The results also show that tour guides' service quality positively influences tourist satisfaction. The findings provide insight into practical implications for the competence development of tour guides and proffer instrumental contributions to help travel

show abstract

Section: International Journal Of Human Resource Studiesmentioning

confidence: 99%

How Tour Guides’ Professional Competencies Influence on Service Quality of Tour Guiding and Tourist Satisfaction: An Exploratory Research

Lin

Lin²,

Chen

2017

ijhrs

View full text Add to dashboard Cite

show abstract

“…Service quality significantly influences satisfaction. Tour guides" service quality directly influences tourists" first impression and satisfaction with travel package of travel agency and it even influences revisit and repurchase intention (Kuo, Chang, Cheng, & Lin, 2016). Tourist satisfaction has been the main goal pursued by outdoor recreation business managers.…”

Section: Tourist Satisfactionmentioning

confidence: 99%

Examining the Impact of Tour Guides’ Professional Competences on Service Quality, Tourist Satisfaction and Repurchase Intentions towards Package Tour Products

Lin¹,

Lin²,

Chen³

2018

JTHM

View full text Add to dashboard Cite

Tour guide"s professional competences might affect the service quality of tour guiding, thereby affecting tourists" satisfaction on traveling and their repurchase intentions towards travel agencies" package tour products. This empirical study was proposed to investigate the impacts of professional competences on service quality, tourist satisfaction and repurchase intentions of package tour products. Data gathered from tourists was based on a convenience sample of 345 respondents to test the proposed hypotheses. The conceptual model was validated using the partial least squares (PLS) technique. The empirical results indicate that (1) tour guides" professional competences significantly impact on service quality and tourist satisfaction; (2) tour guides" service quality positively influences tourist satisfaction and repurchase intentions; (3) tourist satisfaction has a positive significant effect on repurchase intentions. The research predicts a good amount of variance to 70.7% of tourists" repurchase intentions. The findings of this study are expected to provide practical implications for the competence development of tour guides and proffer instrumental contributions to help travel agencies strengthen tour guides" professional competences for effectively enhancing service quality of tour guiding, tourist satisfaction and repurchase intentions towards package tour products.

show abstract

“…Thus, repurchase intention and willingness to recommend to others are well-established measurements for consumers' future behaviours. Tourism literature has proven that tourists with higher levels of satisfaction are more inclined to visit the destination again, willing to give more positive wordof-mouth (WOM) and to recommend the destination to others (Kuo, Chang, Cheng & Lin, 2016). For instance, satisfied tourists may visit a place and recommend it to others, or they might have a favourable belief about that place (Ranjbarian & Pool, 2015).…”

Section: Future Behavioural Intentionsmentioning

confidence: 99%

Overview of Moderating Effect of Familiarity on Tourism Resources and Future Behavioural Intentions

Rashid

Tahir

2018

Int J Innov Educ Res

View full text Add to dashboard Cite

Tourism resources is one of the most important destination attributes which helps to create an image for the destination and attract the tourists. This study aims to investigate how the domestic tourists visiting Ningxia evaluates Ningxia’s destination attributes (Tourism Resources) and how their evaluation future behavioural intentions, that is, their intention to recommend and to revisit Ningxia. The study will also investigate how destination familiarity moderates the relationship of destination attributes evaluations and future behavioural intentions. In the current study, the researchers reviewed the literatures in order to explore domestic tourists’ travelling behaviour, experiences, and some extensive discussions on their satisfaction level. The researchers have conducted a general search for tourists’ behaviour, and more specifically on moderating role destination familiarity on future behavioural intentions. This study made the contribution towards body of knowledge by reviewing previous literatures related to the evaluation of destination attributes. The study revealed that, when tourists choose a place to visit, they are attracted by destination attributes, more specifically by tourism related resources in the destination.

show abstract

Effects of Tour Guide Interpretation and Tourist Satisfaction on Destination Loyalty in Taiwan’s Kinmen Battlefield Tourism: Perceived Playfulness and Perceived Flow as Moderators

Cited by 87 publications

References 88 publications

How Tour Guides’ Professional Competencies Influence on Service Quality of Tour Guiding and Tourist Satisfaction: An Exploratory Research

How Tour Guides’ Professional Competencies Influence on Service Quality of Tour Guiding and Tourist Satisfaction: An Exploratory Research

Examining the Impact of Tour Guides’ Professional Competences on Service Quality, Tourist Satisfaction and Repurchase Intentions towards Package Tour Products

Overview of Moderating Effect of Familiarity on Tourism Resources and Future Behavioural Intentions

Contact Info

Product

Resources

About