Color-kinematics duality is a remarkable conjectured property of gauge theory which, together with double copy, is at the heart of a wealth of new developments in scattering amplitudes. So far, its validity has been verified in most cases only empirically, with limited ab initio understanding beyond tree-level. In this paper we provide initial steps in a first-principle understanding of color-kinematics duality and double-copy at loop level, through a detailed analysis of the field-theory limit of the monodromy relations of string theory at one loop. In this limit, we dissect the type of Feynman graphs generated and the relations they obey. We find that graphs with contact-terms are unavoidable and are generated in the field theory limit of “bulk” contours which do not have a standard physical interpretation in string perturbation theory. We show how they are related to ambiguities in the definition of the loop momentum and that their role is precisely to cancel those ambiguities.