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Abstract

ABSTRACT
 Quality of service and client satisfaction as consumers still remain a benchmark.Behavior of caring Nurses is one indicator of quality of care to patients.Many complaints related services caring nursebehaviors. Behavior Caring is not good appreciation profession down. Efforts to increase the caring one of them is increased levels of education. Analyze the relationship between level of education andbehaviors.caring nurse Analytic survey research with cross sectional approach. Sampling with technique. purposive samplingSamples of 48 nurses at the Primary Health Center in Busungbiu and Seririt. The research instrument with a questionnaire that has been modified and tested the data that is valid and reliabel.Analisa univariate data of sociodemographic, independent and dependent variables of the study. Spearman rank was used to analyze the relationship of independent variables and depeden. The results of univariate analysis found 54.2% of respondents aged 20-25 years, 77.1% female, 56.3% have a service life of> 5, 56.3%are married, 64.8% received reward regularof agencies if they have work performance, and 52.1% received training in service quality regularly or periodically. Correlation test result obtained significant correlation with pvalue <0.05 and psositif force strong enough correlation r = 0.678 between level of education andbehaviors. Caring nurse there is a pretty strong correlation between level of education and behavior caring the nursetoward the positive relationship that means the better the education, the better the level of behaviorcaring of nursing health center.
 KeyWord : Quality of care, level of education, caring behavior, patient satisfaction

Literatur Review: The Relationship Of Caring Nurses With Patient Satisfaction On Quality Nursing Services

“…Dalam penelitian yang sama diungkapkan bahwa perilaku caring ini juga dipengaruhi oleh tingkat pendidikan perawat, semakin tinggi tingkat pendidikan seorang perawat maka akan semakin tinggi pengetahuannya. Masa kerja pun menjadi salah satu faktor penting yang mempengaruhi perilaku caring, semakin lama masa kerja maka kemampuan dan pengalamannya pun semakin tinggi (Kristiawan & Purwantara 2020;Ambarika & Wardani, 2021).…”