Electronic government and online tasks: Towards the autonomy and empowerment of senior citizens

Alcalá, Leopoldo Abad; Barroso, Carmen Llorente; Valle, María Sánchez; Viñarás-Abad, Mónica; Jiménez, Marilé Pretel

doi:10.3145/epi.2017.ene.04

Cited by 15 publications

(17 citation statements)

References 3 publications

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“…The increasing interest in e-government use by elderly people is a relevant finding, since little research has been done into the growing adoption of digital services by the senior market in Europe [83]. Our results confirm the changing trend: among senior citizens, there is a dynamic of change and a proactive attitude with respect to the use of e-government, recently observed [84,85]. Additionally, it seems that minor training has a positive effect on digital inclusion for elderly citizens and that the effects seem more or less permanent also from a longer perspective [82].…”

Section: Discussionsupporting

confidence: 82%

Citizens’ Involvement in E-Government in the European Union: The Rising Importance of the Digital Skills

2020

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This paper studies what factors influence European citizens in their e-government adoption and use, and whether there are differences within the European Union. A binary logistic regression model has been used to determine the profile of e-government users. The article highlights especially the influence of digital skills, as an increasingly influential factor, and opens up new areas of research such as the uses of e-government depending on the population density or sociodemographic factors. Given a certain lack of e-government studies at a pan-European level, this article provides an empirical comparative analysis in the EU and provides insights into the factors influencing the behaviour of European e-citizens.

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Section: Discussionsupporting

confidence: 82%

Citizens’ Involvement in E-Government in the European Union: The Rising Importance of the Digital Skills

2020

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“…Four focus groups were set up, considering the experiential affinity of their participants to facilitate the discussion of shared feelings [ 51 , 58 ]. The decision was made to set up small-size groups (6–8 participants) as they offer higher standards of emotional commitment and of interaction, in particular among the elderly [ 59 ]. In total, 27 people (n total) took part in focus groups, nine men and 18 women.…”

Section: Methodsmentioning

confidence: 99%

The Enabling Role of ICT to Mitigate the Negative Effects of Emotional and Social Loneliness of the Elderly during COVID-19 Pandemic

Barroso

Kolotouchkina

Viniegra

2021

IJERPH

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(1) Background: The COVID-19 pandemic has been especially hard on the elderly owing to their particular vulnerability to the virus. Their confinement to prevent the spread of the virus resulted in social isolation, often linked to the unwanted loneliness that hinders their emotional well-being. The enabling capacity of ICT (Information and Communication Technology) to overcome the negative effects of this isolation requires special attention. The purpose of this research is to understand the impact of the use of ICT on the emotional well-being of elderly people during their confinement. (2) Methods: A qualitative exploration method based on four focus groups with elderly people aged 60 years or older and three in-depth personal interviews with experts in education of the elderly were carried out. (3) Results: Research results evidence a negative emotional impact of the confinement (lack of physical contact with their loved ones, fear and uncertainty, feeling of loneliness, sadness at the loss of family members) on the emotional well-being of study participants. Furthermore, the operational capacity of ICT to prevent infection, as well as their positive emotional and humanizing role in providing access to entertainment and hobbies, and in improving self-esteem was also acknowledged. (4) Conclusions: ICT have become a valuable ally for elderly people aged 60 years and older to mitigate the negative effects of social isolation and loneliness imposed by the confinement.

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“…Citizens are sometimes forced to use e-government because it has replaced offline channels (Abad-Alcalá et al. , 2017; Choudrie et al.…”

Section: Resultsmentioning

confidence: 99%

“…Citizens are sometimes forced to use e-government because it has replaced offline channels (Abad-Alcal a et al, 2017;Choudrie et al, 2013;Cullen, 2005). However, on most occasions, they have a choice of channels.…”

Section: Channel Use and Preferencementioning

confidence: 99%

Citizens' information behavior in relation to electronic-government services: a systematic review

Hertzum

2022

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PurposeGovernment information and services are increasingly delivered online through the Internet or other digital means. To benefit citizens, such electronic government (e-government) must be incorporated in their government-related information behavior. This study reviews citizens' information behavior in relation to e-government.Design/methodology/approachFollowing procedures for systematic reviews, this study reviews 53 papers about citizens' e-government information behavior.FindingsThe review finds that citizens (1) employ a rich set of quality, accessibility and non-utilitarian criteria in their perception of e-government; (2) use e-government in combination with offline channels; (3) choose channels on the basis of demographic and situational factors; (4) make frequent use of interpersonal sources and (5) may or may not achieve the intended outcome of their e-government information behavior. E-government information behavior has a lot in common with information behaviors in other domains, but it also accentuates certain facets of information behavior, such as the simultaneous use of multiple channels. In addition, mixed findings are common.Research limitations/implicationsInterpersonal sources, both lay and professional, are integral to citizens' e-government information behavior. Yet, theoretical frameworks for understanding information behavior tend to focus on the individual citizen.Practical implicationsOn its own, e-government is most suited for simpler problems. More complex problems require an information behavior that combines e-government with interpersonal sources.Originality/valueE-government shapes how citizens satisfy their government-related information needs. This study provides an overview of the otherwise scattered research on this information behavior.

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Electronic government and online tasks: Towards the autonomy and empowerment of senior citizens

Cited by 15 publications

References 3 publications

Citizens’ Involvement in E-Government in the European Union: The Rising Importance of the Digital Skills

Citizens’ Involvement in E-Government in the European Union: The Rising Importance of the Digital Skills

The Enabling Role of ICT to Mitigate the Negative Effects of Emotional and Social Loneliness of the Elderly during COVID-19 Pandemic

Citizens' information behavior in relation to electronic-government services: a systematic review

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