The issue of health is a universal concern that affects individuals of all ages, genders, and social statuses. Access to healthcare is a crucial aspect of modern society and impacts every person throughout their lifetime. The healthcare industry plays a significant role in a country's Gross National Product (GNP) and is of high public interest and political importance. Individuals are affected by a wide range of diseases, some of which are minor while others require urgent attention. However, providing effective healthcare services remains a significant challenge for developing countries where social services are not as advanced as those in developed countries. The traditional approach to delivering healthcare services has been deemed ineffective. One potential solution to this problem in developing countries is to leverage Information and Communication Technology (ICT) tools, applications, and knowledge, which is commonly referred to as electronic health or ehealth. Recent advancements in ICT, such as electronic prescribing, Decision Support Systems (DSS), mobile apps, and Electronic Medical Records (EMR) systems, have become vital components for delivering effective medical services, particularly in developed countries. The aim of this paper was to investigate the challenges related to the implementation of effective healthcare services in the region. Furthermore, the study sought to identify the determinants that affect the inclination of healthcare service providers towards using e-health technology in healthcare institutions situated in the western region of Libya. The research also highlighted the factors and obstacles that play a crucial role in the successful adoption and execution of e-health technology applications and tools.