Email in personal information management

Whittaker, Steve; Bellotti, Victoria; Gwizdka, Jacek

doi:10.1145/1107458.1107494

Cited by 358 publications

(612 citation statements)

References 17 publications

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“…The Email overload has been a problem since the early 1990s [2]. Since then several techniques have been proposed to effectively manage emails.…”

Section: Related Workmentioning

confidence: 99%

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Mobile Context-Aware Personal Messaging Assistant

Buthpitiya¹,

Madamanchi²,

Kommaraju³

et al. 2010

Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering

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Abstract. A previous study shows that busy professionals receive in excess of 50 emails per day of which approximately 23% require immediate attention, 13% require attention later and 64% are unimportant and typically ignored. The flood of emails impact mobile users even more heavily. Flooded inboxes cause busy professionals to spend considerable amounts of time searching for important messages, and there has been much research into automating the process using email content for classification; but we find email priority depends also on user context. In this paper we describe the Personal Messaging Assistant (PMA), an advanced rule-based email management system which considers user context and email content. Context information is gathered from various sources including mobile phones, indoor and outdoor locationing systems, and calendars. PMA uses separate scales of importance and urgency to prioritize emails and to decide on an appropriate action, such as SMS to user, defer to later, file or forward. Initial results yield 96% recall and 88% precision in importance classification of emails; 95% recall and 92% precision in urgency classification of emails. PMA shows a 30X reduction in false-negative rates over existing systems. A key contribution of our work has been to leverage an extensible set of context information, gathered in a mobile environment, for the classification of emails and customizable decision making.

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“…The Email overload has been a problem since the early 1990s [2]. Since then several techniques have been proposed to effectively manage emails.…”

Section: Related Workmentioning

confidence: 99%

“…This clearly explains that email has evolved into a primary and very frequently used communication tool. Therefore, the problem of email overload is ubiquitous [2]. There is a strong need for a system which can intelligently prioritize and manage email for busy professionals.…”

Section: Introductionmentioning

confidence: 99%

Mobile Context-Aware Personal Messaging Assistant

Buthpitiya¹,

Madamanchi²,

Kommaraju³

et al. 2010

Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering

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show abstract

“…Email is, however, much more than just a communication tool. People use email for diverse purposes including the management of tasks, projects, contacts and content [17]. Email is also not the ephemeral media it was originally intended to be.…”

Section: Introductionmentioning

confidence: 99%

Exploring Query Patterns in Email Search

Harvey¹,

Elsweiler

2012

Lecture Notes in Computer Science

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Abstract. Despite Email being the most popular communication medium currently in use and that people have been shown to regularly re-use messages, very little is known about how people actually search within email clients. In this paper we present a detailed analysis of email search behaviour obtained from a study of 47 users. We uncover a number of behavioral patterns that contrast with those previously observed in web search. From our findings, we describe ways in which email search could be improved and conclude with a short discussion of possible future work.

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“…and the "topic" scheme (among "landscape," "still life," etc.). Tagging has been explored previously as an alternative to folder hierarchies, which incur an overhead in creation and maintenance as well as disallow the co-existence of several organizational schemes on the same data ( [37,38,42]). …”

Section: Organizementioning

confidence: 99%