“…In developing the SOHI model, the primary constructs that were adapted were performance expectancy, social influence, behavioural intention (Venkatesh et al, 2003), and satisfaction (Silver, Subramaniam, and Stylianou, 2020; Ofori, Antwi, and Owusu-Ansah, 2021). In their study, Ofori and Wang (2022) recommended that new variables be added to increase the explanatory power of the model. Hence, this study seeks to fill that gap with an expansion of the SOHI model to include an extra variable.…”