Emotional intelligence and successful change management in the Nigerian banking industry

Ugoani, John

doi:10.14807/ijmp.v8i2.550

Cited by 9 publications

(6 citation statements)

References 14 publications

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“…Similarly, Ugoani (2017) reports that regulation of emotions in others and the self or self-control is a significant element of emotional intelligence. Asnawi et al (2014) add that the individual employee must develop the emotional intelligence capacity to manage their emotions when change processes challenge their existing values and beliefs.…”

Section: Emotional Intelligence Leadership Styles and Organizational Performancementioning

confidence: 99%

“…Change management involves harmony between employees, collaboration, influence, and communication on the organization's path. Emotional intelligence can help remove barriers to change, elicit employee compliance with change initiatives, and help them acknowledge the need for change, thereby allowing them to cooperate (Ugoani, 2017).…”

Section: Emotional Intelligence and Organizational Changementioning

confidence: 99%

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Leadership and Emotional Intelligence during a Crisis

Yuste

2021

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Currently, a company’s success not only depends on having the capital, tools, knowledge, and services to offer to a specific audience. It depends mainly on the emotional intelligence of its organizational leaders to achieve harmony in leader-team interpersonal relationships and fulfill its goals and objectives. Therefore, it is pertinent to contribute to this field of research by exploring the environment where these types of human relationships occur. Managerial leaders who apply emotional intelligence strategies make a company’ excellent management visible and viable; these leaders are responsible for influencing others, molding groups as needed. The daily interaction between leader and employees is dynamic, and one way or another arises from following certain types of leadership found within the structure. Nevertheless, we are living in challenging times due to a global pandemic, where new emotions and skills must be managed, particularly by the leader. Any event of this magnitude has its consequences, especially if we talk about a virus that has caused a health crisis and continues to cause the death of thousands of people. These repercussions encompass several areas, such as the economy, health, education, and society. Albert Einstein used to say that the tone of the century is set in its first twenty-five years, so it is essential to build the foundations of a new society marked by new social leadership.

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Section: Emotional Intelligence Leadership Styles and Organizational Performancementioning

confidence: 99%

Section: Emotional Intelligence and Organizational Changementioning

confidence: 99%

Leadership and Emotional Intelligence during a Crisis

Yuste

2021

Rev. relac. int. estrateg . segur .

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“…On the other hand education reforms are enduring across the world where the European Bologna process has emerged across the world where annually based degree system is converted to credit hours based degree and many other aspects are under review. In such a scenario, the change acceptance by the employee's has a very critical role in accomplishing the overall growth of the organization at national & international level (Ugoani, 2017). For this purpose, it is strongly recommended that heads of the universities and HEI's should train their people for enhancing their learning capacity and innovation capabilities through the building and improving the Emotional Intelligence, which ultimately reduces angriness, restlessness and enhance the overall efficiency of the Individual as well as organization.…”

Section: Conclusion and Recommendationsmentioning

confidence: 99%

“…Learning is known as a permanent change in behavior (Ugoani, 2017;Argyris & Schon, 1978), that also affect the cognitive process (Levitt & March, 1988), this happens when someone interacts with the environment (Ghosh, et al, 2012) and also occurs from experience (Ab.Aziz, 2010). Learning is a bi-fold tool which is used to transfer the knowledge most desired, primarily increase the organizational capacity secondary keep organization learned.…”

Section: Introductionmentioning

confidence: 99%

Emotional Intelligence (EI) Impact on Organizational Learning Capacity (OLC): A Case of Moderating Role of Individual Innovation and Education Sector of Pakistan

Siddiqui

ur-Rehman

2019

GSSR

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The study was based on the investigation and validation of the association between the most emerging traits of human capital in the organizations i.e. Emotional Intelligence (EI) and Organizational Learning Capacity (OLC) and further testing the moderating role of Individual Innovation among the faculty and staff of Higher Education Institutions (HEI’s) in Pakistan. The results show that EI has a significant contribution towards the OLC and when measured together with the trait of Individual Innovation the results significantly improved which suggest that individual innovation positively and significantly affect the relationship between EI and OLC. The study has implication for policymakers for the enhancement of EI traits in their employees and also for the individuals to focus and improve the value of EI in their personality to gain the benefits of their innovation and organizational learning capacity.

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“…Furthermore, author Huy [18] stated that: "Emotional intelligence facilitates individual adaptation and change" (p. 325). Based on all of the above, it can be assumed that managers will, through emotional and intelligent development, establish a higher level of emotional intelligence competencies that can be more successful in encouraging change, enhancing their change-management skills [17], readiness for change [20], and implementing changes [21] that will result in better organizational performance. Therefore, this study adds to the body of research that has already considered emotional intelligence in a manner that explores the topic in a new business context, as developing countries are characterized by specificity, both from the perspective of management profiles and leadership styles and from the financial capacities of companies themselves and their market opportunities.…”

Section: Introductionmentioning

confidence: 99%

Impact of Managers’ Emotional Competencies on Organizational Performance

et al. 2022

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The research objective of the study is to identify if there is a statistically significant effect of EI competencies on organizational performance, like emotional self-awareness, achievement orientation, adaptability, optimism, and emotional self-control on one side and financial, employee, and operational performance on the other side. The authors used SmartPLS software in order to test the questionnaires and the proposed research hypotheses (PLS-SEM). The questionnaires included three main parts: scales related to the demographic profile of respondents, the most common 360-degree Emotional and Social Competency Inventory—ESCI 360—to assess managers’ emotional intelligence, and scales to measure the respective organizations’ performance. The data for the present study were collected from 80 managers from medium-sized and large organizations in the Republic of Serbia. Managers were required to rate their emotional intelligence and organizations’ performance using a five-point Likert scale. The findings indicate that two EI competencies, such as adaptability and optimism, have a positive impact on organizational performance, while achievement orientation has a negative impact on organizational performance. With this research, we tried to reduce the gap that exists due to the insufficient research on emotionally intelligent managers in developing countries, as well as the existence of contradictory results in this area so far. This study delivers practical implications to organizations, experts and leaders on how to define the learning material for training and coaching, with the aim of obtaining key emotional competencies, thus increasing organizational performance. The more adaptable and optimistic the managers are, the more they will be in a position to perform well in an organization and create an effect on financial, employee and operational performance.

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Emotional intelligence and successful change management in the Nigerian banking industry

Abstract: ABSTRACT

Cited by 9 publications

References 14 publications

Leadership and Emotional Intelligence during a Crisis

Leadership and Emotional Intelligence during a Crisis

Emotional Intelligence (EI) Impact on Organizational Learning Capacity (OLC): A Case of Moderating Role of Individual Innovation and Education Sector of Pakistan

Impact of Managers’ Emotional Competencies on Organizational Performance

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