Emotional Labor and Job Satisfaction: Does Social Support Matter?

Asumah, Sampson; Agyapong, Daniel; Owusu, Nicodemus Osei

doi:10.1080/15228916.2019.1583976

Cited by 12 publications

(15 citation statements)

References 33 publications

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“…Vigorous organizational support has been found out to incease job satisfaction of employees ( Hutchison, 1997 ), a favorable outcome that is strongly associated with sound handling of emotional labor ( Asumah et al, 2019 ; McGinley et al, 2019 ). In view of the above review of emotional labor and perceived organizational support, the first research hypothesis is proposed as follows:…”

Section: Literature Reviewmentioning

confidence: 99%

Evaluating emotional labor from a career management perspective

Zhou

et al. 2023

Front. Psychol.

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Emotional labor claims its significance as the key indicator both of the psychological health of contemporary employees, and the productivity of service-based businesses depending upon genuine emotional input of employees. By far, research on emotional labor of employees in an organizational context is still lacking. This study aims to explore the relationships among emotional labor, organizational support, career competences and career commitment to investigate how emotional labor interacts with the organizational context and affects the career management of the employee. Data were collected from a sample of 387 frontline employees working at two luxury hotel brands in China. Structural equation modeling (SEM) was utilized to estimate the relationships among the constructs. It is demonstrated by the findings that organizational support mediates positively on emotional labor, which exerts positive influences on career competences and career commitment. Sound handling of emotional labor, boosted by a supportive organizational environment, has been ascertained to positively predict long-term career paths of the employees at the company. This study provides insights into how the tourism and hospitality industry can optimize the functions of emotional labor for in enhancing service quality and customer satisfaction, as well as promoting the psychological well-being of the employees.

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Section: Literature Reviewmentioning

confidence: 99%

Evaluating emotional labor from a career management perspective

Zhou

et al. 2023

Front. Psychol.

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“…However, this demand has not resulted in negative consequences like burnout (Celiker et al, 2019). The literature review found adverse effects of surface acting on life satisfaction (Asumah et al, 2019; Jeung et al, 2018). Even a negative relationship increases nonlinearly at higher levels of surface acting (Bhave & Glomb, 2016).…”

Section: Introductionmentioning

confidence: 99%

“…The effect of emotional labor on satisfaction is not apparent. Asumah et al (2019) found that emotional labor is effective depending on the context. Nevertheless, short‐lasting emotional conditions may be a problem if the main intention in organizations is changing rapidly.…”

Section: Introductionmentioning

confidence: 99%

“…One possible reason for the contradictory conclusions about the effects of emotional labor on life satisfaction could be due to not taking into account some of the antecedents of emotional labor, the mediating and the moderating variables between emotional labor and job satisfaction (Asumah et al, 2019). Employees, feeling affective commitment, are experiencing well‐being thus satisfaction with life and others (Curcuruto & Griffin, 2018).…”

Section: Introductionmentioning

confidence: 99%

“…Managing emotions by emotional labor make professional interactions easier for nurses. Otherwise, the dissonance between felt emotions and displayed emotions could result in high costs for patients, nurses, and managers (Asumah et al, 2019; Weed & Smith‐Lovin, 2016). The process of expressing emotions that naturally commit to the organization's rules is also the type of emotional labor (Ashkanasy & Humphrey, 2011).…”

Section: Introductionmentioning

confidence: 99%

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Role of affective commitment in the relationship between emotional labor and life satisfaction in nurses

Akkoç

Türe

Arun

et al. 2022

Perspect Psychiatric Care

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Purpose: This study investigated relationships between hospice nurses' emotional labor, life satisfaction, and affective commitment (moderator). We started with the assumption that displaying real emotions rather than faking them may increase life satisfaction. Design and Methods:The study utilized a cross-sectional survey data analysis.A total of 322 nurses participated in the study. Hayes' process examined the moderation relationship predicting emotional labor and life satisfaction. Findings:The results showed that emotional labor partially affected life satisfaction. However, those effects varied at different levels of affective commitment and interestingly diminished at a high level.Practice Implications: Nurse leaders should understand and transform the surface emotional setting of nurses to more profound acting emotions and then to natural emotional responses, which otherwise can generate emotional conflict causing unsatisfactory life.

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Reflection of social capital in educational processes: emotional literacy and emotional labor context

Alemdar

Anılan

2021

Asia Pacific Educ. Rev.

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Emotional Labor and Job Satisfaction: Does Social Support Matter?

Cited by 12 publications

References 33 publications

Evaluating emotional labor from a career management perspective

Evaluating emotional labor from a career management perspective

Role of affective commitment in the relationship between emotional labor and life satisfaction in nurses

Reflection of social capital in educational processes: emotional literacy and emotional labor context

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