Emotional labour and coping strategies.

Anderson, Beverlee B.; Prideaux, Bruce; Moscardo, Gianna; Laws, E.

doi:10.1079/9781845930127.0170

Cited by 3 publications

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“…Emotional labour can have negative effects; it results from a misfit between true emotions and reality in the job. It can lead to servers' exhaustion, distress, decreased motivation and the development of dysfunctional attitudes and behaviours at work (Anderson, 2006). At a more individual level, emotional labour can lead to what is called cognitive dissonance.…”

Section: Discussionmentioning

confidence: 99%

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Tourist stereotypes and servers’ attitudes: a combined theoretical approach

Monterrubio¹

2016

Journal of Tourism and Cultural Change

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Local attitudes towards tourism comprise one of the most researched topics in tourism. However, researchers still need to examine attitudes of specific local groups, acknowledge tourist stereotypes as an influential factor and test different theoretical approaches, to develop a broader understanding and explanation of attitudes. Based on an emic perspective, this study analysed servers' stereotypes of a specific group of touristslocally known as chilangosand associated attitudes in a Mexican resort. By adopting a combined theoretical approach drawn from social exchange theory and integrated threat theory, this study's results reveal that individuals who depend economically on tourism do not always have positive attitudes and that negative stereotypes on their own are not the strongest predictors of attitudes. By combining both theories' postulations, the findings show that perceived economic benefits and personal positive contact together account for positive attitudes but that these factors are significantly counterbalanced by negative tourist stereotypes. The practical and theoretical implications of these findings are discussed.

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Section: Discussionmentioning

confidence: 99%

“…[They] often create antagonistic relationships, stereotypes, and prejudices' (p. 208). These will eventually have an effect both on tourist satisfaction and on servers' emotional labour (Anderson, 2006).…”

Section: Introductionmentioning

confidence: 99%

Tourist stereotypes and servers’ attitudes: a combined theoretical approach

Monterrubio¹

2016

Journal of Tourism and Cultural Change

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“…The ability to adapt to trauma, tragedy, or overwhelming threats is known as resilience (Charney, 2004) [11]. In the trauma recovery process, resilience is an important aspect of coping and adjustment (Anderson, 2006) [12], [13]. Resilience is also characterized as a protective characteristic that mitigates and mitigates risk variables that have negative repercussions (Wilson, 2020) [14].…”

Section: Introductionmentioning

confidence: 99%

Understanding Coping Strategies Adults Adopted to Survive During COVID-19 and Post-COVID-19 Pandemic

Olore,

Olawande,

George

et al. 2023

Open Access Maced J Med Sci

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BACKGROUND: Understanding the coping strategies adopted during the COVID-19 and post Covid-19 pandemic is one way to understand the critical impact that COVID-19 poses on adults. AIM: Therefore, the aim of this study is to understand the coping strategies adults adopted during the COVID-19 pandemic and post Covid era in the Alimosho Local Government area of Lagos State. METHODS: The study used a quantitative method. A total of 250 copies of the questionnaire were distributed, out of which 218 copies were retrieved. RESULTS: The result shows (53.3%) respondents tried to avoid thinking and problem solving during COVID-19. About 51% of respondents were able to connect with family and friends through social media during COVID-19. In the same manner, 47.3% of respondents were able to control their exposure to news during and after COVID-19. About 66.5% of respondents tried to adapt to the new normal during and after the COVID-19 pandemic; 59.7% of respondents tried to avoid over-crowded places during and after the pandemic; 62.4% of respondents also tried doing new things during COVID-19; and 62.4% of respondents followed still safety guidelines during and even after COVID-19. However, doing what I love and living a positive lifestyle during COVID-19 were all considered as predominant coping strategies used. The result shows the relationship between reality of COVID-19 and nothing to look forward to was examined using the Chi-square and cross-tabulation. There is a significant positive relationship between the variables. CONCLUSION: The study concluded that coping strategies are very important strategies to adopt in in some similar situation. There is a need to understand the relationship between social and psychological skills that people use to manage and endure trauma. The coping mechanisms were used by adults that kept them alive and safe from COVID-19 trauma. Emotionally oriented and seeking to solve a problem or modify the status quo, adults seek to alleviate emotional pain caused by stressful events by sharing feelings through activities. The study recommends that there is a need to keep the mind at rest and stress free from any anxiety and trouble. People should do more of their hobbies, learn a new skill or take an online professional course.

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“…However, it is argued that tourism and hospitality employers regulate and control the body image of employees with written and unwritten rules and policies, enforcing what is considered to be an 'appropriate' physical appearance (Kim & Cha, 2002). Much of the literature examining human resources and service delivery have investigated the roles and performance of employees in both tourism and hospitality industries together (Anderson, 2006;Garcia Lilla et al, 2018;Nickson, 2007;Sharma, 2019), due to the inter-related and overlapping nature of these sectors (BHA, 2015, p. 4;WTTC, 2019, p. 2). Despite the differences in their commercial practices, there is an integral relationship between tourism and hospitality which is the social interaction and encounters between 'hosts' and 'guests', who are most often 'strangers' to each other (Bell, 2009, p. 20).…”

Section: Introductionmentioning

confidence: 99%

Negotiable bodies: employer perceptions of visible body modifications

Uzunogullari

Brown

2020

Current Issues in Tourism

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This study investigates the relationship between tourism and hospitality manager's perceptions of visible body modification (VBM) and recruitment and operational practices. It examines how managers evaluate, recruit and manage the appearance of employees with VBM. Qualitative research was undertaken, consisting of 14 semi-structured interviews with tourism managers in the North East of England. The interviews were thematically coded and analysed. It is demonstrated that managers recognize VBM as expressions of socio-cultural trends, however their personal experiences, values, expectations, knowledge and attitudes towards VBM may influence hiring practices. Organizations must continue to review their recruitment and operational policies to reflect the evolving socio-cultural values in contemporary society to be more inclusive and provide guidance and clarity concerning VBM. This study offers some important insights into the phenomena by developing an understanding of employees with VBM from the employer's lens, exploring employers' perceptions through their personal emotions, assumptions, misconceptions and societal expectations of the modern world.

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Emotional labour and coping strategies.

Cited by 3 publications

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Tourist stereotypes and servers’ attitudes: a combined theoretical approach

Tourist stereotypes and servers’ attitudes: a combined theoretical approach

Understanding Coping Strategies Adults Adopted to Survive During COVID-19 and Post-COVID-19 Pandemic

Negotiable bodies: employer perceptions of visible body modifications

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