2019
DOI: 10.21810/sfuer.v12i2.766
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Emotional Labour in the Role of University Department Chair

Abstract: When considering the role of university department chair, one may think of objective tasks, such as budgets, scheduling, and faculty development. However, due to the social interaction required to run a department, the daily work of chair involves emotional self-management in addition to planning and organization. Although the objective tasks of the role of chair have been studied, there is a lack of information regarding chairs’ self-management of emotions, a process herein referred to as emotional labour. Th… Show more

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Cited by 2 publications
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“…To better understand their unique performance of emotional labor, Cowley (2019) conducted interviews with ten chairs. Chairs reported striving to be positive, calm, confident, and neutral, but they framed these as personal choices.…”
Section: Introducing a Sociological Framework For Understanding Emotionsmentioning
confidence: 99%
“…To better understand their unique performance of emotional labor, Cowley (2019) conducted interviews with ten chairs. Chairs reported striving to be positive, calm, confident, and neutral, but they framed these as personal choices.…”
Section: Introducing a Sociological Framework For Understanding Emotionsmentioning
confidence: 99%