Emotional labour under public management reform: an exploratory study of school teachers in England

Rayner, Julie; Espinoza, Daniel

doi:10.1080/09585192.2015.1093014

Cited by 21 publications

(13 citation statements)

References 94 publications

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“…Studies have suggested (Brotheridge and Lee, 2002; Van Gelderen et al, 2017) the emotional facade required to perform surface acting provides service workers with little support for authentic self-expression, whereas the alignment of inner feelings and displayed emotions in deep acting could permit authentic expression of the self. Hülsheger and Schewe (2011) found that surface acting was productive of emotional exhaustion through the mechanisms of felt inauthenticity and the inauthentic expression of emotions, while Rayner and Espinoza (2016) found that jobs with more freedom and self-governance promoted a sense of positivity which could offset the negative effects of emotional labour. Zapf and Holz (2006) demonstrated that it was the emotional dissonance produced by some forms of emotional labour that was experienced as stressful, rather than emotional labour per se: In contrast, displaying positive emotions or ‘sensitivity requirements’ (2006: 1) was shown to have positive effects for personal accomplishment (Brotheridge and Grandey, 2002).…”

Section: Emotional Labour – Giving the Lie To Al?mentioning

confidence: 99%

Impossible or just irrelevant? Unravelling the ‘authentic leadership’ paradox through the lens of emotional labour

2021

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The clamour for leaders to be authentic in enacting their roles is now widely heard in both the academic literature and popular media. Yet, the authentic leadership (AL) construct remains deeply problematic and arguably impossible to enact. Using the performance of emotional labour (EL) as a lens to view relational transparency, a core component of AL, our research surfaces the paradoxes inherent in this construct and their implications for practicing leaders. Our data reveal something of the mystery surrounding how practicing leaders are able to feel authentic even as they manage their emotions as a routine tool of accomplishing their leadership role. This apparent disconnect between the experiencing of authenticity and the actions/interactions in which this experience is embedded raises profound questions concerning authenticity as a phenomenon, how it is discursively constructed, its relationship to inauthenticity – especially in the practice of leadership – and even its relevance. Drawing on these concerns, we suggest an agenda for future research in relation to authenticity in leadership and highlight the value of EL as a challenging ‘test context’ for honing our understanding of what ‘authenticity’ might mean.

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Section: Emotional Labour – Giving the Lie To Al?mentioning

confidence: 99%

Impossible or just irrelevant? Unravelling the ‘authentic leadership’ paradox through the lens of emotional labour

2021

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“…Finally, the argument has been made that care services are also suffering from a value crisis. Care in both paid and unpaid forms of work is central to a working economy and can be understood as a core social infrastructure (Glinsner, Sauer, Gaitsch, Otto, & Hofbauer, 2018;Rayner & Espinoza, 2016;Tronto, 2015). Yet over recent decades care has moved increasingly from a private to a public space (Tronto, 2013) as it has become commodified through neo-liberal market rhetoric and activity (Fraser, 2014).…”

Section: Robots and The Care Crisismentioning

confidence: 99%

Exploring governance tensions of disruptive technologies: the case of care robots in Australia and New Zealand

et al. 2021

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Robots are increasingly appearing as a potential answer to the 'care crisis' facing a number of countries. Although it is anticipated that many positives will flow from the application of these technologies, they are also likely to generate unexpected consequences and risks. This paper explores the use of robots within disability and aged care settings in the Australian and New Zealand contexts. Informed by thirty-five semi-structured interviews with a range of stakeholders, the paper explores why this area is so difficult to govern examining areas identified as generating tensions around the use of robots in care settings. In each of these areas some respondents saw the introduction of robots to be relatively straightforward applications that do not require extensive structures of governance. Others, however, viewed these applications as having potentially greater implications and the need to govern for these over the longer term. The three areas of tension that we explore in this paper relate to independence and surveillance, the re-shaping of human interaction and who can care. These tensions illustrate some of the problems involved in governing robots in a care service context and some of the potentially difficult issues that governments will need to resolve if these technologies are to be effective. We conclude the paper arguing what is needed is a responsive regulation approach to help resolve some of the complexities and tensions in overseeing these technologies.

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“…O’Brien and Linehan (2014) drew on the notion of the ‘backstage’ professional context in explicating how HR professionals manage the ‘balancing act’ of emotional challenges presented by differing stakeholder expectations. Subsequent research into professional emotional labour has encompassed such professions as information technology workers (Rutner et al, 2008), schoolteachers (Rayner and Espinoza, 2016) and those in leadership and management roles (Brotheridge and Lee, 2008; Iszatt-White, 2009). This latter strand of research acknowledges that ‘emotions and emotional skills are essential for everyday managerial work’ and challenges the ‘traditional stereotype of the exclusively rational manager’ (Brotheridge and Lee, 2008: 108).…”

Section: Emotional Labour In Professional Workmentioning

confidence: 99%

Enacting emotional labour in consultancy work: Playing with liminality and navigating power dynamics

Iszatt‐White

Lenney

2020

Management Learning

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While theoretical understanding of professional emotional labour has developed in recent years, methodological issues with capturing its practice mean that understanding of how professional emotional labour is enacted remains relatively limited. The current study utilises memory work to surface potentially unacknowledged meanings associated with the remembered performance of professional emotional labour as a proxy for the psychological access required to demonstrate dissonance between felt and displayed emotions. The article uses an emotionally charged feedback meeting between a management consultant and their client as an opportune context for surfacing the enactment of professional emotional labour. The combined memory work data – consisting of original meeting recordings and a parallel commentary developed in discussion with the consultant – are analysed through a Goffmanian lens in order to theorise role positioning as a tool of enacting professional emotional labour. A model is proposed that maps the roles adopted against the dimensions of playing with liminality and navigating power dynamics. We suggest the potential transferability of these findings to other situations of liminality and their relevance for management learning interventions.

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Emotional labour under public management reform: an exploratory study of school teachers in England

Cited by 21 publications

References 94 publications

Impossible or just irrelevant? Unravelling the ‘authentic leadership’ paradox through the lens of emotional labour

Impossible or just irrelevant? Unravelling the ‘authentic leadership’ paradox through the lens of emotional labour

Exploring governance tensions of disruptive technologies: the case of care robots in Australia and New Zealand

Enacting emotional labour in consultancy work: Playing with liminality and navigating power dynamics

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