Emotions running high: Examining the effects of supervisor and subordinate emotional stability on emotional exhaustion

David, Esther; Shoss, Mindy K.; Johnson, Lars U.; Witt, L. A.

doi:10.1016/j.jrp.2019.103885

Cited by 15 publications

(16 citation statements)

References 62 publications

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“…Individuals with a higher level of emotional stability usually invest their energy to obtain more experience and increase work engagement (Janssens et al, 2019). By pre-empting the negative consequences of work pressure that may hinder performance, emotional stability help employees more effectively handle stressful situations (David et al, 2020;Smith et al, 2017) and thus enhance work engagement (Janssens et al, 2019). Therefore, we suggest that emotional stability switches the indirect effects of performance pressure between the appraisal and challenge pathways.…”

Section: Moderating Role Of Emotional Stabilitymentioning

confidence: 89%

Linking performance pressure to employee work engagement: the moderating role of emotional stability

Kundi

Sardar

Badar

2021

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PurposeThe purpose of this paper is to investigate the mediating role of threat and challenge appraisals in the relationship between performance pressure and employees' work engagement, as well as the buffering role of emotional stability, as a personal characteristic, in this process.Design/methodology/approachData were collected using a three-wave research design. Hypotheses were examined with a sample of 247 white-collar employees from French organizations.FindingsPerformance pressure is appraised as either threat or challenge. Challenge appraisal positively mediated the performance pressure and work engagement relationship, whereas threat appraisal negatively mediated the performance pressure and work engagement relationship. Emotional stability moderated these effects, suggesting performance pressure was appraised as a challenge rather than a threat, which then enhanced employee work engagement.Practical implicationsThis study has shown that employees with high emotional stability who perceived performance pressure as a challenge achieved stronger employee work engagement.Originality/valueBuilding on Lazare's theory of stress and Mitchell et al. 's theorization, this research demonstrates mediating and moderating mechanisms driving the role of performance pressure on employee work engagement relationships.

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Section: Moderating Role Of Emotional Stabilitymentioning

confidence: 89%

Linking performance pressure to employee work engagement: the moderating role of emotional stability

Kundi

Sardar

Badar

2021

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“…For instance, Tang and Vandenberghe [ 24 ] explored that individual emotional exhaustion in the workplace reduces job satisfaction and the degree of dedication to the company in organizational behavior sector. Similarly, David et al [ 26 ] identified that emotional exhaustion among workers lowers their job satisfaction and productivity in their empirical research, which poses considerable organization costs. Pietilä et al [ 19 ] investigated a green physical environment and individual’ recreation behaviors.…”

Section: Review Of the Literaturementioning

confidence: 99%

Utilizing Green Design as Workplace Innovation to Relieve Service Employee Stress in the Luxury Hotel Sector

Han

Ariza-Montes

Giorgi

et al. 2020

IJERPH

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This study is an empirical endeavor to provide a clear comprehension regarding how hotel green design as a workplace innovation contributes to relieving employee stress and emotional fatigue and improves job satisfaction and involvement in the formation of organizational citizenship behavior. A quantitative process was employed to attain the research goal. Our empirical findings demonstrated that a green design as a workplace innovation boosts the stress resilience that leads to the decreased emotional exhaustion and increased job satisfaction. In addition, job satisfaction and job involvement were the crucial drivers of the organizational citizenship behavior among the luxury hotel service employees. Moreover, stress resilience, satisfaction and involvement were significant mediators. Job satisfaction and involvement had the strongest influence on organizational citizenship behavior than other variables. The findings of our research will help hotel proprietors to invent efficient strategies to minimize employee stress and maximize fulfillment at work, which will eventually enhance the organizational citizenship behavior.

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“…For further in-depth analysis, local tests were run for each moderator. Results reveal that physicians with high social personality are more at risk of experiencing low well-being if they engage in surface acting (David, Shoss, Johnson, & Witt, 2020). The same group is also more likely to experience high well-being if they employ genuine emotions.…”

Section: Discussionmentioning

confidence: 90%

“…However, meeting the emotional demands of work is a tiring requirement and may even cause grave problems like depression and anxiety (Yin, Huang, & Lv, 2018). Lack of emotional stability leads to emotional exhaustion and strain among personnel (David et al, 2020). If not addressed, this may escalate to low morale and well-being and high turnover intentions (Hur, Moon, & Jun, 2016;Heijden, Mahoney, & Xu, 2019).…”

Section: Introductionmentioning

confidence: 99%

Do Personality and Gender Mitigate the Adverse Effects of Emotional Labor? Empirical Evidence From Healthcare During Covid-19 Pandemic

Javed

Batool

2021

HSSR

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Purpose: The impact of emotional labor on organizational outcomes is contingent upon numerous factors. Moreover, after the outbreak of the COVID-19 pandemic worldwide, the implications of emotional labour practices, especially among physicians, have become more uncertain. This study aims to address these notions by examining the multigroup moderating effect of social and enterprising personalities and gender on a model of emotional labour. The aim is to determine whether emotional labour affects emotional exhaustion and well-being varies across these groups. Methodology: Serial mediation and multigroup moderation methods were employed to test the proposed hypotheses. Data was collected from 400 physicians across Pakistan. Snowball sampling method was adopted for data collection. Structural equation modelling, including serial mediation and multigroup moderation techniques were employed for data analysis. Main Findings: Physicians with highly social personalities and low enterprising personalities are more likely to experience detrimental effects of surface acting. Genuine emotions improve well-being for high social and enterprising as well as low enterprising personality physicians. No across-group differences exist for deep acting. For gender, females are found to be more susceptible to negative repercussions of emotional labor than their male counterparts. Positive effect of genuine emotions remains somewhat the same for both. Implications/Applications: This study assists healthcare organizations in making the right choices during the recruitment and selection process to choose the most suitable candidates for tasks involving emotional labor, i.e., ones whose personality and gender attributes are aligned with the affective or emotional component of work. This would aid in ensuring doctors’ high psychological and physical well-being at work. Novelty/Originality of this study: This research proposes a model of emotional labour strategies and their effects on physicians' emotional exhaustion and well-being. Multigroup moderating effects of two personality types, i.e., social and enterprising, and gender, are investigated with respect to the proposed model to see if there lie any differences between physicians belonging to various personality or gender groups.

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Emotions running high: Examining the effects of supervisor and subordinate emotional stability on emotional exhaustion

Cited by 15 publications

References 62 publications

Linking performance pressure to employee work engagement: the moderating role of emotional stability

Linking performance pressure to employee work engagement: the moderating role of emotional stability

Utilizing Green Design as Workplace Innovation to Relieve Service Employee Stress in the Luxury Hotel Sector

Do Personality and Gender Mitigate the Adverse Effects of Emotional Labor? Empirical Evidence From Healthcare During Covid-19 Pandemic

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