Empathy as Key Factor for Successful Intercultural HCI Design

Heimgärtner, Rüdiger; Tiede, Lutz-Wolfgang; Windl, Helmut

doi:10.1007/978-3-642-21708-1_62

Cited by 27 publications

(12 citation statements)

References 12 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…These concepts are used to support the design process which finally should lead to good user interfaces of high usability providing excellent user experience. However, the successful application of these approaches strongly depends on successful intercultural communication which again depends on the personal ability to mutually understand the web of belief of the others using empathic capabilities [30]. In the following, the elements of this process are described in detail to bridge the divergence represented by the gap in the knowledge of the differences in intercultural HCI design using converging methods and approaches.…”

Section: Iuid Method-mixmentioning

confidence: 99%

IUID Method-Mix: Towards a Systematic Approach for Intercultural User Interface Design (IUID)

Heimgärtner¹

2019

JCC

Self Cite

View full text Add to dashboard Cite

A method-mix for intercultural user interface design (IUID) is explained and exemplified by application examples based on a hybrid approach covering cultural contexts in human-computer interaction (HCI) design using a model of culturally influenced HCI. Cultural influence on HCI is described using cultural variables for user interface design. Assumptions and empirical results regarding the influence of culture on HCI, considering the path of the information processing and the interaction style between Chinese and German users are explained based on cultural models. Subsequent indicators represent the relationship between culture and HCI (culturally imprinted by the user). Correlations adopted theoretically between cultural dimensions and variables for HCI design were investigated. These correlations represent relevant constituents of a model for culturally influenced HCI. Considerations applying this model and evidence for the proper application of the IUID method-mix are presented elucidating why and how cultural aspects play a role in HCI design and usability/UX engineering. The IUID method-mix serves to inspire HCI engineers in the requirement analysis phase as well as HCI designers in the design phase. The readers are thereby sensitized to the challenges of intercultural usability/UX engineering and intercultural HCI design and will be equipped with methodological knowledge relevant to the derivation of design recommendations for user interface design for and in their desired cultural contexts. Finally, implications for practitioners are shown, including HCI style scores and practical design recommendations, to prognosticate the effort and the expenditures for considering the cultural context in IUID. Communications cultural contexts, [20]-[25] proposed reflections towards a model for intercultural HCI design, [13] purported a semiotic based way to derive design recommendations for information systems. Nevertheless, there is still a remarkable knowledge gap regarding the relationship between culture and HCI in order to derive usable design recommendation for practitioners.

show abstract

Section: Iuid Method-mixmentioning

confidence: 99%

IUID Method-Mix: Towards a Systematic Approach for Intercultural User Interface Design (IUID)

Heimgärtner¹

2019

JCC

Self Cite

View full text Add to dashboard Cite

show abstract

“…[139]), problems also arise because they must work in a cultural context (cf. [5] [21] [140] or [141]). Hence, the problems in adapting HCI to the cultural background of the user must be investigated [142].…”

Section: Methodological Challengesmentioning

confidence: 99%

“…However, the successful application of these approaches strongly depends on the successful intercultural communication which again depends on the personal ability to mutually understand the web of belief of the others using empathic capabilities (cf. [5]). Experienced designers are aware of this.…”

Section: Relationship Between Convergence and Divergence In Intercultmentioning

confidence: 99%

See 1 more Smart Citation

Using Converging Strategies to Reduce Divergence in Intercultural User Interface Design

Heimgärtner¹

2017

JCC

Self Cite

View full text Add to dashboard Cite

This chapter starts with an introduction illuminating the theoretical background necessary for taking culture into account in HCI design. Definitions of concepts used are provided followed by a historical overview on taking culture into account in HCI design. Subsequently, a glimpse of the current state of research in culture-centered HCI design is derived from secondary literature providing the gist of the structures, processes, methods, models and theoretic approaches concerning the relationship between culture and HCI design ("converging" strategies). After presenting controversies and challenges, a short discussion of results from empirical studies and design recommendations for culture-centered HCI design lead to implications and trends in future intercultural user interface design research to close the knowledge gap (the "divergence") regarding the relationship between culture and Human-Computer Interaction (HCI), i.e. converging the divergence to reach the convergent divergence.

show abstract

“…Despite being useful in technology and applications (to support human–machine and human–computer interactions), empathy is also a valuable component of design process. As stated by Heimgärtner, Tiede, and Windl (), empathy is crucial in the process of designing adequate, highly usable intercultural interfaces. Empathic communication with users from different cultures allows for consideration of different user perspectives and needs and results in an excellent user experience.…”

Section: Empathy and Modern Technologymentioning

confidence: 99%

Empathy and Modern Technology: A Neuroergonomics Perspective

Wachowicz

Lewandowska

Popek

et al. 2015

Hum Ftrs & Erg Mfg Svc

View full text Add to dashboard Cite

The primary purpose of this paper is to discuss the role of empathy in the design of advanced systems in manufacturing and service industries in order to ensure suitable working conditions for employees from the social and technological point of view. The origins and components of empathy are briefly reviewed. The neural underpinnings of three components of empathy, including cognitive, emotional, and behavioral aspects, are considered in the context of human–human and human–machine interactions, as well as design of working environments. Finally, the potential advantages of applying empathy‐related knowledge to the design and development of human‐centered technology are discussed.

show abstract

Empathy as Key Factor for Successful Intercultural HCI Design

Cited by 27 publications

References 12 publications

IUID Method-Mix: Towards a Systematic Approach for Intercultural User Interface Design (IUID)

IUID Method-Mix: Towards a Systematic Approach for Intercultural User Interface Design (IUID)

Using Converging Strategies to Reduce Divergence in Intercultural User Interface Design

Empathy and Modern Technology: A Neuroergonomics Perspective

Contact Info

Product

Resources

About