Empirical Investigation on Environmental Management Systems in German Hotels

Legrand, Willy; Winkelmann, David; Sloan, Philip; Simons-Kaufmann, Claudia

doi:10.1108/s1745-354220140000010001

Cited by 4 publications

(1 citation statement)

References 27 publications

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“…A number of researchers had followed the criteria and sub-criteria of MBNQA, EFQM, ISO, BSC and Deming Prize to measure the performance of hotels (S anlioz-Ozgen, 2016; Legrand et al, 2014). Nevertheless, only a few researchers applied AHP when adopting these established models and empirically testing it in different business sectors (Jaeger et al, 2013).…”

Section: Hotel Industrymentioning

confidence: 99%

Developing a hierarchical model to enhance business excellence in hotel industry of Bangladesh

Rahman

Islam

Husain

et al. 2019

IJCHM

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Purpose The study aims to develop a hierarchical model based on the Malcolm Baldrige National Quality Award to enable the ranking of quality dimensions required for achieving business excellence in the hotel industry of Bangladesh. Design/methodology/approach The study adopted a sequential mix method approach in which semi-structured interviews with 24 participants were initially conducted during the qualitative stage to identify the quality dimensions. Subsequently, a questionnaire survey was conducted among 40 industry experts to prioritise the identified elements using the relative measurement of the analytic hierarchy process (AHP). In total, 32 respondents were further surveyed to evaluate a selected number of hotels in Bangladesh using the absolute measurement of AHP. Findings The study uncovered eight criteria, together with 23 corresponding sub-criteria during the qualitative stage. Quality management emerged as the most crucial criterion, while health and safety-security measures were the most important sub-criteria in addressing the quality management criterion. In Bangladesh, five-star hotels were observed to be performing better than three-star and four-star hotels. Originality/value The developed model is unique and can be used by Bangladeshi practitioners to measure the performance of hotels. Moreover, it can also be applied to measure the performance of hotels in other countries just by incorporating minor modification to the model framework.

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Section: Hotel Industrymentioning

confidence: 99%