Empirical research on the impact of customer integration and information sharing on supply chain performance in community-based homestays in China

Tang, Yuk Ming; Chau, Ka Yin; Ip, Yun Kit; Ji, Jiaxin

doi:10.1080/17517575.2022.2037161

Cited by 15 publications

(9 citation statements)

References 59 publications

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“…CI emphasises working with key customers to understand their needs and aligning organisational activities to provide value for them (Jajja et al, 2018). The close collaboration and information sharing allow organisations strategic insights into the market expectations and enable better responsiveness s to customer requirements (Munir et al, 2020;Tang et al, 2022b). CI enhances collaborative and effective decision-making and system development, via processes such as Just in Time, continuous replenishment, etc.…”

Section: Customer Integration (Ci)mentioning

confidence: 99%

“…CI has a direct and indirect positive impact on supply chain performance (Tang et al, 2022b). Considering the arguments above, we proposed the following hypotheses:…”

Section: Hypothesis Developmentmentioning

confidence: 99%

“…The close collaboration and information sharing allow organisations strategic insights into the market expectations and enable better responsiveness s to customer requirements (Munir et al. , 2020; Tang et al. , 2022b).…”

Section: Literature Reviewmentioning

confidence: 99%

“…Likewise, customer integration (CI) refers to the establishment of collaborative ties and strategic partnerships in supply chains (Zhang et al. , 2022) and positively affects performance (Tang et al. , 2022b).…”

Section: Introductionmentioning

confidence: 99%

“…In this context, Industry 4.0 represents a vision of intelligent systems and advanced technologies with many potential benefits for supply chains (Hahn, 2020;Liu et al, 2023) via cost reduction and maximum resource utilisation (Sundarakani et al, 2021), more efficient management of complex systems (Luthra et al, 2020), improvement in real-time connections between partners (Hofmann et al, 2019;Atif, 2023), more flexibility in operations (Fragapane et al, 2022) and implementing supply chain quality management (Wang and Shang, 2023); thus, it improves supply chain performance overall (Rejeb et al, 2021). Likewise, customer integration (CI) refers to the establishment of collaborative ties and strategic partnerships in supply chains (Zhang et al, 2022) and positively affects performance (Tang et al, 2022b).…”

Section: Introductionmentioning

confidence: 99%

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The role of Industry 4.0 on supply chain cost and supply chain flexibility

Erboz

Hüseyinoğlu

2023

BPMJ

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PurposeIndustry 4.0 accelerates the performance of supply chains, in particular, the reduction in supply chain cost (SCC) and improvement in supply chain flexibility (SCF). The aim of this study is to examine the role of Industry 4.0 on SCC and SCF, using network theory to explain the interrelationships.Design/methodology/approachData were collected from 182 manufacturing firms in Turkey. The partial least square structural equation modelling (PLS-SEM) was employed in testing the research hypotheses.FindingsThe results showed that Industry 4.0 positively affects SCC; however, no direct relationship was found between Industry 4.0 and SCF. Moreover, SCC was found to have a positive impact on SCF, while SCC was found to mediate the relationship between Industry 4.0 and SCF. An additional finding was that customer integration (CI) moderates the relationship between Industry 4.0 and SCC; however, CI does not moderate the relationship between Industry 4.0 and SCF.Practical implicationsThe research validates the role of Industry 4.0 on supply chain processes and thus provides valuable insights into supply chain practitioners and decision-makers interested in Industry 4.0 for supply chain management.Originality/valueIn view of the limited number of studies, this study empirically contributes to the literature on the relationships among Industry 4.0, SCC, SCF and CI.

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Section: Customer Integration (Ci)mentioning

confidence: 99%

“…CI has a direct and indirect positive impact on supply chain performance (Tang et al, 2022b). Considering the arguments above, we proposed the following hypotheses:…”

Section: Hypothesis Developmentmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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The role of Industry 4.0 on supply chain cost and supply chain flexibility

Erboz

Hüseyinoğlu

2023

BPMJ

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Customer integration in the supply chain: the role of market orientation and supply chain strategy in the age of digital revolution

et al. 2023

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Ever increasing demand for customization and product diversity from the customers has made it important for firms to predict changes in the customer demand patterns and adopt accordingly. Customer integration allows firms to understand customers and respond to their particular needs in a better way. This study investigates the mechanisms through which customer integration is developed and affects supply chain performance. We develop a structural model underlining the role of market orientation and supply chain strategy as factors affecting the degree of customer integration. We also investigate the contingency role of marketing – supply chain integration in these relationships. We test the hypothesized model using data from Pakistani manufacturing organizations using structural equation modelling. Our results provide support for the study hypotheses except that marketing-supply chain alignment does not moderate the relationship between supply chain strategy and customer integration.

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