Empirical study on the evaluation model of public satisfaction with typhoon disaster information disclosure

Abstract

Purpose The purpose of this paper is to study major influencing factors on public satisfaction with regard to information disclosure amid typhoon disasters. Internal latent variables, including disaster information quality, information disclosure channels and disaster perception levels, significantly affected the degree of public satisfaction, which was key factors in determining account consumer satisfaction. Design/methodology/approach By conducting the questionnaire survey in typhoon-prone areas, 326 copies of the questionnaire about public satisfaction towards government information disclosure about typhoon were collected. An exponential model of satisfaction about information disclosure amid typhoon disasters was constructed and analyzed through the selection of latent variables, the hypotheses of the structural relationship and the establishment of measurable variables. Findings Disaster information quality, disaster information disclosure channels and disaster perception levels were all positively correlated with the dimensions of information performance perception dimensions. Public expectations also made positive contributions to public satisfaction. These findings strongly support the hypothesis that public satisfaction affects the government image and public trust. Originality/value With the Leizhou Peninsula, China attacked by the typhoon disasters as an example, the SEM was adopted to simulate the routes and its feasibility and scientificity were validated. It is valuable to build and analyze an evaluation model based on a structural equation model underlying the public satisfaction towards information disclosure amid typhoon disasters.

Empirical Study on the Evaluation Model of Public Satisfaction With Local Government Budget Transparency: A Case From China

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“…Note. The items of BIAM and BIQ are adapted from Bearfield & Bowman (2016), Zhong & Duan (2018); the items of PEN are adapted from Shugars & Beauchamp (2019); the items of BTPQ are adapted from Howat & Assaker (2013); the items of PE are adapted from Van Ryzin et al (2004); the items of GI are adapted from Jraisat et al (2015); the items of PT are adapted from Lobato et al (2017), Piotrowski & Van Ryzin (2007); the items of PS are adapted from Lobato et al (2017).…”

Predicting Citizen Satisfaction of Local Seaport: A Descriptive Analysis in The Largest Maritime Province in Indonesia

“…Under this situation, citizen satisfaction needs to be measured. Zhong and Duan (2018) state that the public's sensational status is a subjective evaluation of how government institutions are meeting their expectations and this subjective evaluation is a measure of citizen satisfaction.…”

“…As early discussed, Zhong and Duan (2018) state that the public's sensational status is a subjective evaluation. This nature of evaluation leads to recommending a service to other customers or potential ones.…”