Employees' performance appraisal with TOPSIS under fuzzy environment

Falsafi, Narges; Zenouz, Reza Yousefi; Mozaffari, Mohammad Mahdi

doi:10.1504/ijsss.2011.041769

Cited by 7 publications

(3 citation statements)

References 24 publications

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“…Universities and research organizations frequently use the outcomes of evaluations in making decisions such as promoting lecturers or funding research. Without reliable performance evaluation tools, good performers may not receive enough positive feedback, feel upset, and depart, resulting in high recruitment expenses for the firm [37].…”

Section: Knowledge Management Systems and Decision-making Processmentioning

confidence: 99%

Knowledge Management System Adoption to Improve Decision-Making Process in Higher Learning Institutions in the Developing Countries: A Conceptual Framework

Oumran

Atan

Nor

et al. 2021

Mathematical Problems in Engineering

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Currently, higher learning institutions (HLIs) are facing their most challenging problem in inefficient information management. The knowledge management system (KMS) application calls for providing several benefits to lecturers and students, producing daily information, documenting records for evidence of a transaction, and eventually improving the decision-making process. Knowledge management can be coupled with fuzzy logic to deal with imprecision and uncertainty of data in a KMS. The ICT dynamic development has shifted the HLI operations from manual to electronic-based handling of related information. KMS is one of the systems that are of significant consideration in this regard. Nevertheless, such a system has not been extensively adopted as expected due to users’ rejection of its use. In the present paper, the factors affecting the decision to adopt/reject KMS are highlighted. The study is qualitative and entails a critical review of the related literature concerning the topic, backed by interviews. KMS experts working with highly reputable HLI were interviewed. A total of 11 factors were focused on in light of their effect on the decision to adopt/reject KMS, as argued by the technological adoption theories and literature review. All the factors were validated and placed in ranks by the experts. From the results, a novel conceptual framework of KMS adoption was developed for Libyan HLIs to bring about technology adoption and improved decision-making.

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Section: Knowledge Management Systems and Decision-making Processmentioning

confidence: 99%

Knowledge Management System Adoption to Improve Decision-Making Process in Higher Learning Institutions in the Developing Countries: A Conceptual Framework

Oumran

Atan

Nor

et al. 2021

Mathematical Problems in Engineering

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show abstract

“…Nobari, Yousefi, Mehrabanfar, Jahanikia and Khadivi (2019) used the F-TOPSIS method in their study. Falsafi, Zenouz and Mozaffari (2011), Delphi and F-TOPSIS methods were used together. In the study of Chang (2015), AHP and TOPSIS methods were used.…”

Section: Conceptual Framework and Literature Reviewmentioning

confidence: 99%

Hibrit Multimoora Yöntemi ile Yönetici Performans Değerlendirmesi: Lojistik Sektöründe Bir Uygulama

Edinsel

2023

smryj

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Cargo businesses carry out processes based on intense physical and mental labor through branches in the geography they operate. The increase in e-commerce in recent years has gradually increased the importance of these businesses and intensified the competition between businesses in the sector. At this point, branch performances of cargo companies become critical in proportion to the performance of each branch manager. From this point of view, the aim of this study is to determine the branch manager performance levels of a cargo company and to compare them with each other. In the study, the performances of managers working in four branches of a cargo company operating in Turkey within the borders of Ankara city center were evaluated with fuzzy logic and multi-criteria decision-making methods. As a result of the literature review, seven branch manager performance criteria, whose importance levels were determined by the Fuzzy DEMATEL method, were obtained. The performance rankings of the managers were determined by the MULTIMOORA method based on single-valued neutrophic numbers. Performance evaluation was completed according to the evaluations made by three decision makers in the study. As a result of the research, it was concluded that the most important criterion for branch manager performance evaluation is experience, and the least important criterion is education level. In addition, it was determined that the best performance among the four branch managers was the second branch manager.

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“…Organisations with employees who have high job satisfaction levels see positive outcomes, which may lead to hard improvements to the bottom line of the business, as employees who are, for example, performing at a higher level and not being excessively absent from work will contribute more to the financial performance of the organisation (Falsafi, et al, 2011;Wu et al, 2010).…”

Section: The Importance Of Job Satisfactionmentioning

confidence: 99%