Enabling Collaborative Work Across Different Communities of Practice Through Boundary Objects: Field Studies in Air Traffic Management

Landry, Steven J.; Levin, Kerry M.; Rowe, Dennis W.; Nickelson, Monicarol

doi:10.1080/10447310903025560

Cited by 36 publications

(6 citation statements)

References 19 publications

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“…Interestingly, the two hypotheses that are not supported by the data are both concerned with properties that address the use and management of EA models rather than their construction-up-to-dateness and accessibility. An explanation for the lacking support of accessibility for a syntactic capacity might be that boundary objects emerge from the communities' work practices, and can only be partly pre-designed (Landry et al 2009). The low empirical support for up-to-dateness indicates that this property does not contribute significantly to a pragmatic capacity of boundary objects.…”

Section: Discussion Findingsmentioning

confidence: 98%

Crossing the Line: Overcoming Knowledge Boundaries in Enterprise Transformation

2015

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Crossing the line: overcoming knowledge boundaries in enterprise transformation Teaser Enterprise transformations are fundamental changes in an organization. To succeed, shared understanding between many diverse stakeholder groups like program managers or business managers is essential. We analyze which properties of enterprise architecture models are beneficial for creating shared understanding. We assess the differences between stakeholders through the lens of knowledge boundaries, and enterprise architecture models through the lens of boundary objects. We develop and empirically test a research model. Our findings show which boundary object properties contribute to a syntactic, semantic and pragmatic capacity needed to overcome the respective knowledge boundary.

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Section: Discussion Findingsmentioning

confidence: 98%

Crossing the Line: Overcoming Knowledge Boundaries in Enterprise Transformation

2015

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“…This is because of the increasingly distributed and collaborative nature of control over important flight parameters that is envisaged in NextGen (Langan-Fox et al, 2009). Indeed, the development of tools for facilitating collaboration and coordination between various controllers and pilots is going to be an essential component of the airspace of the future (Landry, Levin, Rowe, & Nickelson, 2010). Nonetheless, there are important theoretical debates regarding what is required to maintain SA in a collaborative system.…”

Section: Sa In Collaborative Systemsmentioning

confidence: 96%

Situation Awareness in the NextGen Air Traffic Management System

Chiappe

Strybel

2012

International Journal of Human-Computer Interaction

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The Next Generation Air Transportation System (NextGen) is expected to revolutionize how air traffic will be managed and significantly enhance the capacity of the National Airspace System in the United States. Because NextGen is a system that requires a high level of interaction between human operators and technology, there is a need to assess how NextGen tools and concepts of operation will impact operator situation awareness (SA). The goal of this study is to highlight the importance of SA to operator performance in complex systems. The defended view is that SA is situated, which means that operators rely in fundamental ways on interactions with external tools to maintain their understanding of a situation, minimizing internal memory storage of task relevant information. Consequently, SA metrics must be conducted in the context where operators have access to their displays and tools. The article ends with a discussion of how the situated SA approach can be used to explain the acquisition of shared SA in distributed teams and to guide applied research relating to the evaluation and development of NextGen concepts and tools.

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“…BOs may take many forms, comprising tangible everyday objects such as tools or workplace documents, heroic people, project timelines and information systems, or intangible concepts such as social structures, relationships, ideas and notions, and language and expressions (Benn and Martin 2010;Bergman, Lyytinen and Mark 2007;Bresnen 2010;Carlile 2002;Chang, Hatcher and Kim 2013;Di Marco, Alin and Taylor 2012;Fenton 2007;Fleischmann 2006;Harvey 2009;Huang and Huang 2013;Kajamaa 2011;Landry et al 2010;Lee-Kelley and Blackman 2012;Oswick and Robertson 2009;Sullivan and Williams 2012;Yakura 2002). In fact, Bergman, Lyytinen and Mark (2007, p. 55) state that "any artefact that is shared between two or more actors at the boundary of two social worlds can be regarded as a boundary object."…”

Section: Boundary Objectsmentioning

confidence: 99%

Social Enterprise Places: A Place-Based Initiative Facilitating Syntactic, Semantic and Pragmatic Constructions of Legitimacy

Samuel

White

Peattie

et al. 2021

Journal of Macromarketing

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Social Enterprises are becoming a significant force of social as well as economic good despite facing many difficulties that are brought about by their unique characteristics. Chief among these is the question of their perceived legitimacy that impinges upon their ability to gain funding, acquire contracts and appear as capable organisations to potential partnering institutions. This study explores the means by which Social Enterprises are legitimized through participation in the Social Enterprise Place (SEP) programme in the UK. By examining the Boundary Objects (BO) that span the intersections of the incumbent social groups it identifies three pillars upon which SEPs have facilitated SE legitimacy. These pillars comprise (i) the place-based language (syntactic BO), that enables the identification of (ii) common social goals (semantic BOs), and thereby enables the (iii) mobilization of resources toward their resolution (pragmatic BOs). This research provides insight into the facilitation of legitimacy for Social Enterprises that are engaged in a place-based initiative. By responding to Peterson’s (2016) call for macromarketers to take more note of meso level marketing dynamics in different industries the paper highlights the potential for place to facilitate the legitimacy of SEs. In addition, it reveals a further macromarketing dimension to Boundary Object plasticity whereby they may evolve through syntactic, semantic and pragmatic forms over time.

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Enabling Collaborative Work Across Different Communities of Practice Through Boundary Objects: Field Studies in Air Traffic Management

Cited by 36 publications

References 19 publications

Crossing the Line: Overcoming Knowledge Boundaries in Enterprise Transformation

Crossing the Line: Overcoming Knowledge Boundaries in Enterprise Transformation

Situation Awareness in the NextGen Air Traffic Management System

Social Enterprise Places: A Place-Based Initiative Facilitating Syntactic, Semantic and Pragmatic Constructions of Legitimacy

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