End-user satisfaction of technology-enabled assessment in higher education: A coping theory perspective

Pillai, K R; Upadhyaya, Pallavi; Prakash, Ashish Viswanath; Ramaprasad, Badrinarayan Srirangam; Mukesh, Hasirumane Venkatesh; Pai, Yogesh P

doi:10.1007/s10639-020-10401-2

Cited by 22 publications

(10 citation statements)

References 54 publications

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“…The researcher concludes that the level of awareness of DTs and mobile apps among students for online learning in higher educational institutions in Ghana may help ease use and hence improve educational outcomes. This finding from our study is in line with a previous study by (Pillai et al, 2021;Bloom et al, 2020 andNgampornchai &Adams, 2016).…”

Section: Discussionsupporting

confidence: 94%

“…During the learning sessions, students are encouraged to ask questions through a chat response or video conferencing. At the same time, sessions may be recorded (Pillai, et al, 2021;Free, et al, 2021). The entire process requires a considerable amount of time and effort to assemble multimedia resources as well as simulation tools that are required for teaching a course, yet not many of the same kinds of tools are currently in use now (Rapanta, et al, 2020;Vargo, et al, 2020).…”

Section: Dts and Mobile Apps Used For Online Learning By Students During The Covid-19 Pandemicmentioning

confidence: 99%

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COVID-19 Pandemic and Higher Education: Leveraging on Digital Technologies and Mobile Applications for Online Learning in Ghana

Demuyakor

2021

education

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Since mid-March 2020, educational systems worldwide and particularly Ghana were under increasing pressure to use the new Digital Technologies (DTs) and mobile applications (apps) to assist teachers in guiding students to continue with online learning activities due to the COVID-19 pandemic. The study is aimed at assessing the utilization of DTs and apps tools by students during the COVID-19 pandemic and how those technologies have affected online learning in institutions of higher education in Ghana. The researcher adopted an online survey and exploratory-based design that utilized quantitative and qualitative approaches to purposively collect data from N=784 students from three major public universities in Ghana. Also, the study applied Uses and Gratification as the theoretical basis in understanding the utilization of DTs and their possible limitations for remote learning during the peak of COVID-19 in Ghana. This study reported that the specific DMTs and mobile apps used by students in higher education for online learning are smarts phones and apps such as Class In, Zoom, Skype, and Instagram live stream. This study also revealed that Personal Learning Network (PLN) such as WhatsApp, Facebook, Twitter were also actively used by students for remote online learning. Again, the study shows that 77.1% of students in the sampled three universities were fully aware of the DTs and apps utilized for online learning during COVID-19. Also, the findings from this study report that students in higher institutions identified unstable electricity for continuous online learning, especially for those students in rural areas, unreliable internet service, poor WiFi connections, expensive smartphones / laptops, and high cost of inter bundle as key challenges of using DMTs and mobile apps for online learning during the COVID-19 pandemic. Finally, on the perceived usefulness of DTs and mobile apps among students for online learning in higher educational institutions, the findings from this study suggest that DMT’s and apps were of great benefit to students for remote online learning.

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Section: Discussionsupporting

confidence: 94%

Section: Dts and Mobile Apps Used For Online Learning By Students During The Covid-19 Pandemicmentioning

confidence: 99%

COVID-19 Pandemic and Higher Education: Leveraging on Digital Technologies and Mobile Applications for Online Learning in Ghana

Demuyakor

2021

education

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“…No one has the information that how long this pandemic will remain, and hence the teaching method was shifted to online mode. Even though some of the educators were not tech-savvy, they updated themselves to battle the unexpected circumstance (Pillai et al, 2021). The present study results will help the educators increase the student's satisfaction and performance in online classes.…”

Section: Discussionmentioning

confidence: 75%

Impact of online classes on the satisfaction and performance of students during the pandemic period of COVID 19

2021

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The aim of the study is to identify the factors affecting students’ satisfaction and performance regarding online classes during the pandemic period of COVID–19 and to establish the relationship between these variables. The study is quantitative in nature, and the data were collected from 544 respondents through online survey who were studying the business management (B.B.A or M.B.A) or hotel management courses in Indian universities. Structural equation modeling was used to analyze the proposed hypotheses. The results show that four independent factors used in the study viz. quality of instructor, course design, prompt feedback, and expectation of students positively impact students’ satisfaction and further student’s satisfaction positively impact students’ performance. For educational management, these four factors are essential to have a high level of satisfaction and performance for online courses. This study is being conducted during the epidemic period of COVID- 19 to check the effect of online teaching on students’ performance.

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“…Thus, the study program needs to develop programs that can equip alumni to have the required competencies because the satisfaction of alumni users is the determining factor of the study program success. The level of end-user satisfaction is an undeniable prerequisite for developers to redesign devices to meet the emerging needs of their users (Pillai et al, 2021).…”

Section: Outcomes Evaluationmentioning

confidence: 99%

Assessment on the Need for Study Program Curriculum Development: A Preparatory Study for International Accreditation

Wahidmurni

Amrullah

Putri

et al. 2022

eqr

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The current research aimed to investigate the need for study program to develop curriculum to meet the demands of international accreditation. CIPPO (Context, Input, Process, Product, Outcomes) evaluation model was applied through a mixed-method approach with sequential exploratory strategy: 1) collecting and analyzing qualitative data by presenting the needs of each scope of study from the stakeholder point of view and reviewing curriculum documents; 2) analyzing quantitative data from the questionnaires to measure the satisfaction level and fulfillment of the improvement needs. The result of the context evaluation suggested the need to review the curriculum documents, to adjust the learning load, and some of the contents of the semester learning plan. The input evaluation found that the availability and quality of the lecturers were good, and the learning facilities and resources were adequately provided, yet their utilization required improvement. The result of the process evaluation showed that the learning implementation was perceived to be good, so it necessitated the lecturer competence improvement in benefiting information technology media and learning modules based on researches. The result of the product evaluation suggested that the learning assessment given by the lecturers was good that the improvement demand lay in the assessment of attitude. The outcome evaluation showed that the satisfaction of alumni and alumni users was good, and it required continuous improvement in the contexts, input, processes and products as the main services of the study program.

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End-user satisfaction of technology-enabled assessment in higher education: A coping theory perspective

Cited by 22 publications

References 54 publications

COVID-19 Pandemic and Higher Education: Leveraging on Digital Technologies and Mobile Applications for Online Learning in Ghana

COVID-19 Pandemic and Higher Education: Leveraging on Digital Technologies and Mobile Applications for Online Learning in Ghana

Impact of online classes on the satisfaction and performance of students during the pandemic period of COVID 19

Assessment on the Need for Study Program Curriculum Development: A Preparatory Study for International Accreditation

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