Engagement of Government Social Media on Facebook during the COVID-19 Pandemic in Macao

Li, Jiaxuan; Cai, Qixin; Jiang, Wenjing; Chan, Kalok

doi:10.3390/ijerph18073508

Cited by 44 publications

(71 citation statements)

References 66 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…A lot of the anger, frustration, panic and fear were related to the content and volume of information or misleading information about the pandemic on social media. Public health and the governments should look at ways to use social media to provide relevant, coherent and correct information in a timely manner with increased transparency and clear pathways of accessing that information, particularly in a peak phase of crisis as previously found in Macao [47]. However, they should also consider the social dynamics in their countries and how that knowledge can be used to improve communication.…”

Section: Implications For Policy and Practicementioning

confidence: 98%

Mental Health, Information and Being Connected: Qualitative Experiences of Social Media Use during the COVID-19 Pandemic from a Trans-National Sample

et al. 2021

View full text Add to dashboard Cite

Background: Due to the COVID-19 pandemic and the strict national policies regarding social distancing behavior in Europe, America and Australia, people became reliant on social media as a means for gathering information and as a tool for staying connected to family, friends and work. This is the first trans-national study exploring the qualitative experiences and challenges of using social media while in lockdown or shelter-in-place during the current pandemic. Methods: This study was part of a wider cross-sectional online survey conducted in Norway, the UK, USA and Australia during April/May 2020. The manuscript reports on the qualitative free-text component of the study asking about the challenges of social media users during the COVID-19 pandemic in the UK, USA and Australia. A total of 1991 responses were included in the analysis. Thematic analysis was conducted independently by two researchers. Results: Three overarching themes identified were: Emotional/Mental Health, Information and Being Connected. Participants experienced that using social media during the pandemic amplified anxiety, depression, fear, panic, anger, frustration and loneliness. They felt that there was information overload and social media was full of misleading or polarized opinions which were difficult to switch off. Nonetheless, participants also thought that there was an urge for connection and learning, which was positive and stressful at the same time. Conclusion: Using social media while in a shelter-in-place or lockdown could have a negative impact on the emotional and mental health of some of the population. To support policy and practice in strengthening mental health care in the community, social media could be used to deliver practical advice on coping and stress management. Communication with the public should be strengthened by unambiguous and clear messages and clear communication pathways. We should be looking at alternative ways of staying connected.

show abstract

Section: Implications For Policy and Practicementioning

confidence: 98%

Mental Health, Information and Being Connected: Qualitative Experiences of Social Media Use during the COVID-19 Pandemic from a Trans-National Sample

et al. 2021

View full text Add to dashboard Cite

show abstract

“…A lot of the anger, frustration, panic and fear were related to the content and volume of information or misleading information about the pandemic on social media. Public health and the governments should look at ways to use social media to provide relevant, coherent and correct information in a timely manner with increased transparency and clear pathways of accessing that information, particularly in an peak phase of crisis as previously found in Macao (Pang et al 2021). However, they should also consider the social dynamics in their countries and how that knowledge can be used to improve communication.…”

Section: Implications For Policy and Practicementioning

confidence: 99%

Mental Health, Information and Being Connected: Qualitative Experiences of social media use during the Covid-19 pandemic from a trans-national sample

Schoultz

Leung

Bonsaksen

et al. 2021

Preprint

View full text Add to dashboard Cite

Background Due to the Covid-19 pandemic and the strict national policies regarding social distancing behavior in Europe, America and Australia, people became reliant on social media as a means for gathering information and a tool for staying connected to family, friends and work. This is the first trans-national study exploring the qualitative experiences and challenges of using social media while in lockdown or shelter in place during the current pandemic. Methods This study was part of a wider cross-sectional online survey conducted in Norway, UK, USA and Australia during April/May 2020. The manuscript reports on the qualitative free text component of the study asking about the challenges of social media users during the Covid-19 pandemic in UK, USA and Australia. 1991 responses were included in the analysis. Thematic analysis was conducted independently by two researchers. Results Three overarching themes identified were: Emotional/Mental Health, Information and Being Connected. Participants experienced that using social media during the pandemic amplified anxiety, depression, fear, panic, anger, frustration and loneliness. They felt that there was information overload and social media was full of misleading or polarized opinions from which was difficult to switch off. Nonetheless, participants also thought that there was an urge for connection and learning which was positive and stressful and the same time. Conclusion Using social media while in shelter in place or lockdown could have a negative impact on the emotional and mental health of some of the population. To support policy and practice in strengthening mental health care in the community, social media could be used to deliver practical advice on coping and stress management. Communication with the public should be strengthened by unambiguous and clear messages and clear communication pathways. We should be looking at alternative ways of staying connected.

show abstract

“…Managers and researchers can analyze social media data for disaster detection [ 31 , 32 ], risk communication [ 12 , 33 , 34 , 35 , 36 ], intelligent decision-making [ 37 ], and emergency response [ 38 , 39 ]. For example, government social media can be used for increasing vigilance and awareness in the prodromal stage, disseminating information and increasing transparency in the acute stage, and focusing on mental health support and recovery policies in the chronic stage [ 40 ].…”

Section: Literature Reviewmentioning

confidence: 99%

Capturing the Interplay between Risk Perception and Social Media Posting to Support Risk Response and Decision Making

Zhu

Liu

2021

IJERPH

View full text Add to dashboard Cite

This research aims to capture the interplay between risk perception and social media posting through a case study of COVID-19 in Wuhan to support risk response and decision making. Dividing users on Sina Weibo into the government, the media, the public, and other users, we address two main research questions: Whose posting affects risk perception and vice versa? How do different categories of social media users’ posts affect risk perception and vice versa? We use Granger causality analysis and impulse response functions to answer the research questions. The results show that from one perspective, the government and the media on Sina Weibo play critical roles in forming and affecting risk perceptions. From another perspective, risk perception promotes the posting of the media and the public on Sina Weibo. Since government’s posting and media’s posting can significantly enhance the public’s perceptions of risk issues, the government and the media must remain vigilant to provide credible risk-related information.

show abstract

Engagement of Government Social Media on Facebook during the COVID-19 Pandemic in Macao

Cited by 44 publications

References 66 publications

Mental Health, Information and Being Connected: Qualitative Experiences of Social Media Use during the COVID-19 Pandemic from a Trans-National Sample

Mental Health, Information and Being Connected: Qualitative Experiences of Social Media Use during the COVID-19 Pandemic from a Trans-National Sample

Mental Health, Information and Being Connected: Qualitative Experiences of social media use during the Covid-19 pandemic from a trans-national sample

Capturing the Interplay between Risk Perception and Social Media Posting to Support Risk Response and Decision Making

Contact Info

Product

Resources

About