Enhancing financial performance of the banks: the role of customer response and operations management

Enad, Osama Mohamed Ahmed; Gerinda, Salah Murtada Abdelrahman

doi:10.1186/s13731-022-00211-w

Cited by 13 publications

(7 citation statements)

References 45 publications

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“…The CAMELS approach, which stands for Capital adequacy, Asset quality, Management capabilities, Earnings sufficiency, Liquidity position, and Sensitivity to market risk, is a widely used method for analyzing a bank's performance. Additionally, factors such as customer response, operations management, and market share are also considered in evaluating a bank's financial performance (Enad et al, 2022).…”

Section: Bank Financial Performance Analysismentioning

confidence: 99%

Analysis of the Health Level of Regional Development Banks Before and During the Covid-19 Pandemic Using the RGEC Approach in the Sumatra Region

Batubara,

Sadalia,

Wibowo

2024

EAJMR

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This study aims to analyze the health level of regional banks before and during the pandemic period 2017-2022 in the Sumatra region. Sampling in this study were all regional development banks in the Sumatra region, totaling 8 banks. This research analysis uses the RGEC method (Risk Profile, Good Corporate Governance, Earnings and Capitals). The results of this study indicate that the health level of regional development banks for the 2017-2022 period is 90.38%, overall the condition of the Bank is in a very healthy condition while for bank health in the pre-covid period (2017-2019) of 89.30% and during the pandemic period (2020-2022) of 91.52%, from the results of this study it is stated that there is a growth in the level of bank health before and during the pandemic of 2.22%. This study also analyzed the T test to find differences before and during the pandemic using variables (NPL, LDR, ROA, NIM and CAR) for the LDR, NIM and CAR variables showed significantly different while for the GCG variable using the Wilcoxon test it was found to be significantly different before and during the pandemic.

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Section: Bank Financial Performance Analysismentioning

confidence: 99%

Analysis of the Health Level of Regional Development Banks Before and During the Covid-19 Pandemic Using the RGEC Approach in the Sumatra Region

Batubara,

Sadalia,

Wibowo

2024

EAJMR

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“…The concept of financial performance is multifaceted and can be influenced by a variety of factors, including the size of the organization, industry, and geographic location (Lar Lindbergh, 2003). Improving financial performance is a key goal for many organizations, it is closely related to customer response and operations management (Enad & Gerinda, 2022). Studies on companies' financial performance during the COVID-19 pandemic found that the impact of subjective and objective financial knowledge and economic insecurity on financial management behavior is mediated by financial well-being.…”

Section: Financial Performancementioning

confidence: 99%

“…This is influenced by a variety of factors, including customer response, operations management, and the broader economic context. By understanding these factors and how they affect financial performance, organizations can develop strategies to improve financial performance and achieve goals (Enad & Gerinda, 2022) (Lam et al, 2023).…”

Section: Financial Performancementioning

confidence: 99%

The Financial Performace of ESG (Environmental, Social and Governance) Star Listed Companies in Indonesia

Prasadhita,

Nawawi

2024

JABTER

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This study aims to decrypt the financial performance of companies in Star Listed Companies in Indonesia consisting of 8 companies by 2024. Companies that apply ESG principles can improve company performance, because they have innovative and creative resources in carrying out company activities. This research is expected to increase the urgency of companies in Indonesia in paying attention to ESG aspects in their business operations, because it sees that many Indonesian companies are still implementing ESG in order to be attractive to stakeholders and potential investors. Companies must also pay attention to intellectual capital in order to improve company performance to be efficient and effective.

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“…The word “Performance” has been derived from the term “performed” which means “to do,” “to carry out” or “to render” (Enad and Gerinda, 2022). However, defining, conceptualizing and measuring performance has not been an easy task.…”

Section: Introductionmentioning

confidence: 99%

Development of a financial performance measurement model for real estate business: an exploratory study in India

Singla,

Chammanam

2023

JFMPC

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Purpose The purpose of this study is to develop a financial performance measurement model for real estate business. Design/methodology/approach The study uses balanced scorecard (BSC) proposed by Kaplan and Norton (1996) as a theoretical support. The study, being exploratory in nature, uses survey method to collect data on several dimensions of BSC as well as on other performance measures used by real estate businesses in India. The survey data collected is analyzed using exploratory factor analysis (EFA) to explore the model constructs. This is followed by building an integrated conceptual model for measuring the financial performance of a real estate business. The model is tested using partial least squares structural equation modeling (PLS-SEM). Findings The study finds that the financial performance of the real estate business revolves around customer satisfaction, employee satisfaction and external networks. The right alignment of these components lead to superior financial performance. It also provides a competitive advantage to the real estate business. These three components (customer satisfaction, employee satisfaction and external networks) have direct and indirect influences on the financial performance of real estate business. Research limitations/implications A small sample size (78 respondents), as well as the respondent’s geographical concentration in India, are the limitations of the study. Hence, generalization of findings may be difficult until the findings are validated across the globe. Practical implications The conceptual performance measurement model suggested in this research provides an effective tool to plan and strategize to achieve superior financial performance, particularly for stakeholders in the real estate business. Originality/value To the best of the authors’ knowledge and belief, this is the first attempt to develop a comprehensive financial performance measurement model for real estate business and test it using EFA and PLS-SEM.

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Enhancing financial performance of the banks: the role of customer response and operations management

Cited by 13 publications

References 45 publications

Analysis of the Health Level of Regional Development Banks Before and During the Covid-19 Pandemic Using the RGEC Approach in the Sumatra Region

Analysis of the Health Level of Regional Development Banks Before and During the Covid-19 Pandemic Using the RGEC Approach in the Sumatra Region

The Financial Performace of ESG (Environmental, Social and Governance) Star Listed Companies in Indonesia

Development of a financial performance measurement model for real estate business: an exploratory study in India

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