The current study investigates the relations between the following variables customer response, operations management, and financial performance. The questionnaires were distributed among the board of upper management, middle management, and first-line management in Al-Tadamon Islamic bank in Sudan. Then, the feedbacks were analyzed using SPSS, and the response rate was 77%. The outcomes displayed that, the customer response effect positively operations management and financial performance. Similarly, operations management influences financial performance, but operations management does not mediate the relations between customer response and financial performance.

The main objective of this study is to test the relationship among the generated information and bank's efficiency; the mediating impact of Strategic planning, the data have been collected from 60 employees and managers of Al-Tadamon Islamic Bank. The Questionnaire was used to collect the data; the overall response rate was 95%. Many statistic tools have been utilized, reliability test, exploratory factor analysis, correlation analysis and hierarchical regression to the goodness of measures and interrelationships. The outcomes revealed that generated information impact on the bank's efficiency, also strategic planning influence the bank's efficiency, besides the association between the generated information and strategic planning.

No abstract