Enhancing lean training for the office environment through simulation and gaming

Mirehei, S. Moussa; Kuriger, Glenn; Wan, Hung Da; Chen, F. Frank

doi:10.1504/ijlic.2011.039447

Cited by 9 publications

(20 citation statements)

References 18 publications

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“…As declared Greiner (2009) and Tapping (200 ) in their research studies, modern working practices are thus mechanisms through which the worker becomes "self-disciplined" into making "positive" productive responses. Modern training methods call for active engagement of the trainees in the training process, with real declared value added in the area of process optimisation, as remember Mirehei (2011). A key debate is whether high involvement employees is universally relevant or whether their effectiveness is contingent upon its alignment with other organizational practices, i. e. an organizational fit, and whether their effec-tiveness is contingent upon its alignment with the organization's strategy.…”

Section: Theoretical Solutionsmentioning

confidence: 99%

Potentials of Information and Organisational Process Improvement Through Trained Office Staff

Chromjaková¹,

Rajnoha²

2012

JOC

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This paper describes the main possibilities on how to improve the production rate, total efficiency and profit-cost ratio in the administrative processes of public administrative offices. The results that are realized from this research serves as an important output for public administration offices in Slovakia. Process improvements can be achieved through the efficient utilization of own-staff potentials, especially by the optimal use of training modules. Well trained own-staff can radically improve the efficiency of office works, jobs and processes and can influence the satisfaction of internal and external stakeholders.

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Section: Theoretical Solutionsmentioning

confidence: 99%

Potentials of Information and Organisational Process Improvement Through Trained Office Staff

Chromjaková¹,

Rajnoha²

2012

JOC

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“…WeBLOG is based on a paper-based physical lean office game that was developed by Mirehei et al (2009). The game has been modified greatly to take advantage of the computer and Web capabilities and to make the game more realistic for use in a computerized office setting.…”

Section: Web-based Lean Office Gamementioning

confidence: 99%

“…As mentioned previously, WeBLOG is based on a physical paper-based lean office game developed by Mirehei et al (2009). The Web-based version of the game was created to take advantage of the benefits that using computers and the Internet can provide.…”

Section: Web-based Components Of the Gamementioning

confidence: 99%

“…Friblick, Akesson, and Leigard (2007) and Wan et al (2008) also provide good reviews of lean simulation games. Mirehei et al (2009) reviewed 18 games in addition to 16 games reviewed by Verma (2003). The authors report that 25 of these 34 games focused on shop-floor processes, while none of these games focused on lean office or administration.…”

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confidence: 99%

“…However, several games have been created by industry and are available for purchase online. The LEAN ZONE OFFICE (Visionary Products, n.d.), the LEAN BUSINESS SIMULATION GAME (Aster Training, n.d.), and The MAINLAND SIMULATION GAME (The NESTADT Consulting, n.d.) are some examples of these lean office simulation games (Mirehei et al, 2009).…”

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confidence: 99%

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A Web-Based Lean Simulation Game for Office Operations: Training the Other Side of a Lean Enterprise

Kuriger

Wan

Mirehei

et al. 2009

Simulation & Gaming

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This research proposes a Web-based version of a lean office simulation game (WeBLOG). The game is designed to be used to train lean concepts to office and administrative personnel. This group belongs to the frequently forgotten side of a lean enterprise. Over four phases, the game presents the following seven lean tools: one-piece flow, error-proofing, elimination of overprocessing, balanced workload, multifunctional workforce, pull, and total quality. The concept of continuous improvement is also covered. Participants can play the game from remote and separate locations by logging into a specified Internet site. Additionally, the game can be played with a combination of real and virtual (simulated) players. Several performance metrics are automatically calculated and displayed at the conclusion of each phase. The results of the current phase can then be compared to the results from all previous phases to better illustrate the impact of newly introduced lean tools.Keywords balanced workload, elimination of overprocessing, error-proofing, lean enterprise, lean office, lean simulation games, lean training, multifunctional workforce, office and administrative personnel, one-piece flow, performance metrics, pull, total quality, Web-based games Most major companies are incorporating lean or some other process improvement technique into their manufacturing practices. Basic lean tools can provide immediate positive results and if implemented correctly, lean transformation can provide remarkable improvements. One of the biggest challenges of lean implementation is convincing

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The lean-performance relationship in services: a theoretical model

Hadid

Mansouri

2014

International Journal of Operations &Amp; Production Management

160

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Purpose-The extant literature on lean service reveals a noticeable lack of theoretical models establishing the core constructs of lean service, their interrelation and impact on organizational performance. The purpose of this paper is to address this gap by proposing a theoretical model in which lean constructs are identified and operationalized to establish their interrelation and impact on organizational performance. Design/methodology/approach-This paper synthesizes information drawing on a systematic review of the literature on lean service, other relevant academic literature to develop a theoretical model and a set of propositions. Drawing on the universal theory, socio-technical systems theory and contingency theory (CT), the paper highlights and clarifies the potential impact of lean service on operational and financial performance. Findings-This study identifies a comprehensive set of lean technical practices, lean supportive practices, inhibitors and expected outcome of lean service. Expected relationships among those constructs are established by developing a conceptual framework with several propositions based on the relevant literature and the socio-technical system theory, the universal perspective and the CT, when relevant. Moreover, six influential contextual variables on the lean-performance relation are identified based on a review of the management accounting literature, organizational strategy literature and diversification literature to overcome limitations of previous studies. Originality/value-This paper covers a gap in the literature by identifying and operationalizing lean service constructs and offering a theoretical model with several propositions that establish relationships between lean constructs and overcome limitations in previous studies by identifying six contextual variables that are important factors in the lean-performance associations.

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Enhancing lean training for the office environment through simulation and gaming

Cited by 9 publications

References 18 publications

Potentials of Information and Organisational Process Improvement Through Trained Office Staff

Potentials of Information and Organisational Process Improvement Through Trained Office Staff

A Web-Based Lean Simulation Game for Office Operations: Training the Other Side of a Lean Enterprise

The lean-performance relationship in services: a theoretical model

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