A Web-Based Lean Simulation Game for Office Operations: Training the Other Side of a Lean Enterprise

Kuriger, Glenn; Wan, Huang-Da; Mirehei, S. Moussa; Tamma, Saumya; Chen, F. Frank

doi:10.1177/1046878109334945

Cited by 25 publications

(18 citation statements)

References 7 publications

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“…Small lots , , Manos et al (2006), Arbos (2002), Brewton (2009), Kuriger et al (2010), Reinertsen and Shaeffer (2005), Reinertsen (2005), Kress (2008) (continued) Table I.…”

Section: Simplificationmentioning

confidence: 99%

The lean-performance relationship in services: a theoretical model

Hadid

Mansouri

2014

International Journal of Operations &Amp; Production Management

166

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Purpose-The extant literature on lean service reveals a noticeable lack of theoretical models establishing the core constructs of lean service, their interrelation and impact on organizational performance. The purpose of this paper is to address this gap by proposing a theoretical model in which lean constructs are identified and operationalized to establish their interrelation and impact on organizational performance. Design/methodology/approach-This paper synthesizes information drawing on a systematic review of the literature on lean service, other relevant academic literature to develop a theoretical model and a set of propositions. Drawing on the universal theory, socio-technical systems theory and contingency theory (CT), the paper highlights and clarifies the potential impact of lean service on operational and financial performance. Findings-This study identifies a comprehensive set of lean technical practices, lean supportive practices, inhibitors and expected outcome of lean service. Expected relationships among those constructs are established by developing a conceptual framework with several propositions based on the relevant literature and the socio-technical system theory, the universal perspective and the CT, when relevant. Moreover, six influential contextual variables on the lean-performance relation are identified based on a review of the management accounting literature, organizational strategy literature and diversification literature to overcome limitations of previous studies. Originality/value-This paper covers a gap in the literature by identifying and operationalizing lean service constructs and offering a theoretical model with several propositions that establish relationships between lean constructs and overcome limitations in previous studies by identifying six contextual variables that are important factors in the lean-performance associations.

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“…Small lots , , Manos et al (2006), Arbos (2002), Brewton (2009), Kuriger et al (2010), Reinertsen and Shaeffer (2005), Reinertsen (2005), Kress (2008) (continued) Table I.…”

Section: Simplificationmentioning

confidence: 99%

The lean-performance relationship in services: a theoretical model

Hadid

Mansouri

2014

International Journal of Operations &Amp; Production Management

166

View full text Add to dashboard Cite

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“…A aplicação bem realizada na produção permitiu a adaptação das ferramentas enxutas nos setores administrativos, na praticidade do gerenciamento do banco de dados, redução de desperdícios no fluxo de informações, tempo de espera do cliente, eliminação de procedimentos que geram resíduos (KURIGER, 2010). Almeida et al (2017) comentam sobre a abordagem do lean office que possibilita reduzir a superprodução de documentos impressos, otimizando o tempo para fornecer serviços, reduzindo movimentações excessivas de pessoas no local, minimizando os custos de armazenamentos.…”

Section: Desenvolvimentounclassified

Desenvolvimento De Um Sistema De Execução De Manufatura (Mes) No Planejamento E Controle De Produção: Uma Aplicação Da Indústria 4.0 No Processo De Fabricação De Tubos De Aço

Souza

Nascimento

Keine

et al. 2021

P&P

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Empenhar esforços na melhoria contínua é primordial para atingir sucesso e longevidade nas organizações. Operando em ambiente competitivo permeado constantemente pela busca por baixos custos, muitas encontram na filosofia lean os recursos adequados para a desejada diferenciação. Atentando-se a tal expediente, o objetivo deste artigo foi desenvolver e implantar um sistema de gerenciamento de manufatura capaz de monitorar as etapas do processo produtivo em tempo real e de promover retroalimentação a fim de contribuir para as tomadas de decisão habituais durante a execução das obras. Abordagem qualitativa caracterizada em seus fins como uma pesquisa dedutiva, estando essa fundamentada em uma revisão bibliográfica e apoiada em um estudo de caso. Os resultados mostraram a eficiência do sistema em relação a rastreabilidade e ao armazenamento em nuvem, juntamente com a viabilidade econômica sendo uma das variáveis determinantes para adoção do projeto. Por fim, o trabalho fornece um direcionamento para implementação do MES.

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“…These approaches are effective when used separately, but they can also be adopted together for better overall performance. Serious games and simulations are some of the most efficient methods to demonstrate the advantages of lean tools and concepts (Kuriger et al 2010). They differ from simple "gaming" in that the primary aim is educational-i.e.…”

Section: Literature Reviewmentioning

confidence: 99%

Development and Testing of an Innovative Architectural Programming Simulation as a Precursor to Target Value Design

Khah¹,

Rybkowski²,

Pentecost³

et al. 2019

Proc. 27th Annual Conference of the International Group for Lean Construction (IGLC)

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More than half of international construction projects are underperforming. Poorly defined scope of work has been ranked as the one of the highest reasons for poor performance over which owners and construction stakeholders have control. An owner's requirements and expectations are specified during the programming phase of a project and these define a design's scope of work. One focus of Target Value Design (TVD) is making owner's value a primary driver of design by improving project definition during programming-thus optimizing the design phase. While the number of published research articles praising TVD has been increasing, there is a dearth of information regarding the application of architectural programming (AP) to Target Value Design exercises, which engage stakeholders in a design decision making process called Choosing by Advantages (CBA). CBA first requires identification of attributes that are of value to an owner. The purpose of this research was to explore the importance of architectural programming in helping to identify key attributes of value to an owner, and to report on a lean game designed and preliminarily validated by the authors to investigate the accuracy and perception of attribute identification through AP as represented by the game.

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A Web-Based Lean Simulation Game for Office Operations: Training the Other Side of a Lean Enterprise

Cited by 25 publications

References 7 publications

The lean-performance relationship in services: a theoretical model

The lean-performance relationship in services: a theoretical model

Desenvolvimento De Um Sistema De Execução De Manufatura (Mes) No Planejamento E Controle De Produção: Uma Aplicação Da Indústria 4.0 No Processo De Fabricação De Tubos De Aço

Development and Testing of an Innovative Architectural Programming Simulation as a Precursor to Target Value Design

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