Enhancing Patients' Trust in the Virtual Home Healthcare Nurse

Shea, Kimberly; Effken, Judith A.

doi:10.1097/01.ncn.0000304782.34694.12

Cited by 20 publications

(20 citation statements)

References 27 publications

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“…In addition, we adopted the telecare trust scale for families developed by Shea and Effken [16] and Varghese and Phillips [17]. The scale of continued use intention was based on the studies that used telecare systems [2,18].…”

Section: Methodsmentioning

confidence: 99%

Influences of Satisfaction with Telecare and Family Trust in Older Taiwanese People

Tsai

Kuo

Uei

2014

IJERPH

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The level of trust given towards telecare by the family members of older people using the service is extremely important. Family trust may be an influential factor in deciding whether to use such services. This study focuses on older people’s satisfaction with telecare and examines their family’s trust in telecare services. Influences on intention to continue using telecare services are also explored. A questionnaire-based survey on 60 communities dwelling older people who had been receiving telecare services in the past two years was employed. This study developed a satisfaction and trust scale based on previous studies. Our results show that older people’s satisfaction with telecare services and families’ trust were influential in decided whether to continue to use of telecare services. These findings can help medical institutions to better insight into the user experience of telecare to help them provide future services that better comply with clients’ desires and requirements.

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Section: Methodsmentioning

confidence: 99%

Influences of Satisfaction with Telecare and Family Trust in Older Taiwanese People

Tsai

Kuo

Uei

2014

IJERPH

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“…In addition, we adopted the Telecare Trust Scale, used for families by Shea and Effken (2008) and Varghese and Phillips (2009). In this study the Cronbach's alpha coefficient was 0.828 and participants responded to four items on a 5-point Likert scale (1 = strongly disagree to 5 = strongly agree): (1) "You believe that telecare enhances your family member's health conditions"; (2) "You believe that telecare saves care time for your family member"; (3) "You believe that telecare alleviates your concerns with your family member's health conditions"; and (4) "You trust the quality of telecare services".…”

Section: Methodsmentioning

confidence: 99%

Telecare service use among Taiwanese aged 60 and over: Satisfaction, trust, and continued use intention

Uei¹,

Tsai²,

Yang³

2013

soc behav pers

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Successful telecare services require technical and operational stability and should meet users' needs. In this study our aim was to explore the telecare services commonly used by Taiwanese aged 60 and over (mean age of participants = 65 ± 4.5 years) and how both user satisfaction and trust of the families directly influence continued use intention. A survey was conducted with 120 people living in the community in Eastern Taiwan, 60 of whom were elderly people who had received telecare over a 2-year period, and 60 of the telecare users' family members. The findings revealed that among this group of older adult users telecare continued use intention was significantly associated with their level of satisfaction (p < .01) and their family members' trust (p < .01) of these services. These results should assist medical institutions in understanding the experiences of older adults using telecare and in providing future services that better comply with clients' requirements.Increased life expectancy leads to an increase in the percentage of people in the over-60-age-group relative to the general population, causing numerous medical problems and lifestyle transitions among this age group. Therefore, in order to respond to aging and increasing chronic disease, communication technology has SOCIAL

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“…There is a general consensus in the nursing field that effective communication with patients is integral to good practice. Trust in the health care provider has been found to correlate positively with adherence to treatment, provider continuity, and perceived effectiveness of care [18] Nonverbal communication between health care professionals and patients also takes a crucial role in building patients' trust [19]. Nonverbal communication consists of social cues like eye contact, body posture, and facial expressions.…”

Section: Trust In Personmentioning

confidence: 99%

Smart Glasses in Health Care: A Patient Trust Perspective

Klinker

Wiesche

Krcmar

2020

Proceedings of the Annual Hawaii International Conference on System Sciences

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Digitization in the health care sector is striving forward. Wearable technologies like smart glasses are being evaluated for providing hands-free and septicsafe access to information systems at the point of care. While smart glasses hold the potential to make service processes more efficient and effective, it is unclear whether patients would opt-in to treatments involving smart glasses. Patients are not active users of smart glasses but are nevertheless affected of outcomes produced by the symbiosis of health care workers and smart glasses. Using an online survey with 437 respondents, we find that it is important to properly explain to patients why smart glasses are being used and to proactively address data privacy concerns. Otherwise, smart glasses can significantly increase risk perceptions, reduce patients' estimates of health care workers' abilities, and decrease patients' willingness to opt-in to medical procedures.

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Enhancing Patients' Trust in the Virtual Home Healthcare Nurse

Cited by 20 publications

References 27 publications

Influences of Satisfaction with Telecare and Family Trust in Older Taiwanese People

Influences of Satisfaction with Telecare and Family Trust in Older Taiwanese People

Telecare service use among Taiwanese aged 60 and over: Satisfaction, trust, and continued use intention

Smart Glasses in Health Care: A Patient Trust Perspective

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