Enhancing volunteer effectiveness: A didactic and experiential workshop

Hall, Scott E.; Marshall, Karen

doi:10.1177/104990919601300509

Cited by 7 publications

(6 citation statements)

References 1 publication

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“…The success of the training program can be attributed to the didactic and experiential approach [31,48,49], which consists of four essential elements in this study. First, the three-day intensive workshop gave the peer counselors the common base of knowledge and skills that they applied during the two-day practical training in the community.…”

Section: Discussionmentioning

confidence: 99%

Leadership and Peer Counseling Program: Evaluation of Training and Its Impact on Filipino Senior Peer Counselors

Carandang

Shibanuma

Kiriya

et al. 2019

IJERPH

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Senior volunteers represented a significant, mostly untapped lay resource of informal social care. In this study, we evaluated the effectiveness of the training program on improving senior volunteers’ competency toward peer counseling, and explored its impact on their well-being after three months of the program implementation. We conducted a pre- and post-intervention analysis among 60 senior volunteers aged 60–82 years. They participated in 40 h of training and performed weekly peer counseling home visits for three months. We evaluated the program using survey questionnaires, trainer observation and debriefing, and focus group discussions. After the training, peer counselors showed a significant improvement (p < 0.001) in knowledge (17.1 versus 22.3) and skills (17.0 versus 17.9). All of them met the minimum required passing level of 70% for the knowledge test, and their overall performance was satisfactory as rated by two independent trainers. After three months, peer counselors showed a significant improvement (p < 0.001) in their subjective well-being (d = 0.69) and depressive symptoms (d = −0.67). Filipino senior volunteers could be trained to serve as peer counselors in their communities. This program improved their competency and well-being. Future research is warranted to determine whether the provision of counseling by them will affect the health outcomes of the target population.

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Section: Discussionmentioning

confidence: 99%

Leadership and Peer Counseling Program: Evaluation of Training and Its Impact on Filipino Senior Peer Counselors

Carandang

Shibanuma

Kiriya

et al. 2019

IJERPH

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“…For example, research has identified the importance of using metaphors to explain and communicate experiences in hospice volunteer training and recruitment (Gilstrap & White, 2013; Sexton, 1997). To date, however, communication training for hospice volunteers has largely focused on communication with patients, family, and hospice staff (Hall & Marshall, 1996). This study underscores the importance of supplementing internal-based communication training with external-based communication training to help volunteers proactively voice common, role-based experiences to outside audiences.…”

Section: Discussionmentioning

confidence: 99%

“People Just Don’t Understand”: Challenges Communicating Home Hospice Volunteer Role Experiences to Organizational Outsiders

White

Gilstrap

2017

Management Communication Quarterly

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Volunteers play a central part in the delivery of end-of-life care. Unlike other interdisciplinary team members, however, home hospice volunteers may face unique communication challenges when explaining their role to organizational outsiders. In-depth, semistructured interviews were conducted with 38 home hospice volunteers from nine different U.S. hospice organizations. Interviews revealed volunteers experience four communication challenges when trying to explain their role to outsiders: we’re not special—we’re special, we’re among the living—we’re among the dying, it’s enjoyable—it’s depressing, and presence is significant—presence is insignificant. Findings demonstrate how role articulation inhibits volunteers from communicating the full scope and relevance of role experiences. Although volunteers used discursive strategies to alter perceptions of stigma, these strategies may also exaggerate insider–outsider differences, inhibit authentic role disclosure, and reduce value of service to personal benefit. Our conclusions highlight the importance of external-based communication training to enhance role identity and connection to the hospice mission.

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“…Hall and Marshall [5] discuss the importance of creating for volunteers a 'risk free environment' and the learning environment being 'a safe zone'. Being more prescriptive in the role-play scenarios, with more group discussions prior to each regarding possible outcomes and workshopping ways of responding using supportive communication skills outlined in the training programme content, may result in less anxiety for future participants.…”

Section: Discussionmentioning

confidence: 99%

Evaluation of a pilot ‘peer support’ training programme for volunteers in a hospital-based cancer information and support centre

Kinnane

Waters

Aranda

2009

Support Care Cancer

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Enhancing volunteer effectiveness: A didactic and experiential workshop

Cited by 7 publications

References 1 publication

Leadership and Peer Counseling Program: Evaluation of Training and Its Impact on Filipino Senior Peer Counselors

Leadership and Peer Counseling Program: Evaluation of Training and Its Impact on Filipino Senior Peer Counselors

“People Just Don’t Understand”: Challenges Communicating Home Hospice Volunteer Role Experiences to Organizational Outsiders

Evaluation of a pilot ‘peer support’ training programme for volunteers in a hospital-based cancer information and support centre

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