Environment, Strategy, and the Implementation of Administrative Change: The Case of Civil Service Reform

Relationship between quality management practices and innovation

“…In contrast, technological innovation is defined as the adoption of new technologies that are integrated into products or processes (Yonghong et al, 2005). Administrative innovation is often triggered by internal needs for structuring and coordination, while technological innovation mainly responds to environmental factors, such as uncertain market conditions or technical knowledge (Daft, 1978; Gaertner et al, 1984). Administrative innovation uses a top‐down approach where upper level managers commit to relevant activities, whereas technological innovation applies a bottom‐up approach where lower level technicians are involved (Daft, 1978).…”

Back to the Future? Performance‐Related Pay, Empirical Research, and the Perils of Persistence

“…As noted, studies within the medical context were largely positive (see Andersen 2007; Davidson et al 1992; Dowling and Richardson 1997; Heneman, Greenberger, and Strasser 1988; Hickson, Altemeier, and Perrin 1987; Hutchison et al 1996; Kouides et al 1998; Krasnik et al 1990; Shaw et al 2003). In contrast, research in the regulatory and financial sectors found that performance‐related pay is generally perceived as divisive (Bertelli 2006; Gaertner and Gaertner 1985; Gaertner, Gaertner, and Akinnusi 1984; Marsden 2004; Marsden and Richardson 1994; Nachmias and Moderacki 1982; O’Toole and Churchill 1982). Results for education and public safety lay somewhere between those for the medical and regulatory and financial sectors.…”

Visualizing Service by Service Design Tools and PCN

“…Toivonen and Tuominen [21] have contributed at deepening the study about the nature of service innovation, particularly from the viewpoint of the emergence of innovations taking both theoretical and empirical approaches. In the theoretical analysis, the study focused on the clarification of the concept of service innovation examining the background theories applied: multi-disciplinary including general service theories, general innovation theories, and theories linked specifically to service innovation and its management.…”