Abstract. Indicators of Quality of Service (QoS) of Fault Isolation and SystemRestoration (FISR) service, delivered by SCADA system are computed, discussed and correlated to quality indicators of power supplied to customers. In delivering FISR service, SCADA system, Telco network and Power grid act as a whole heterogeneous network. While SCADA system and Telco network can be well represented by means of discrete event simulators. To represent a Power grid a continuous simulator is typically required. In the paper, to compute QoS of FISR, SCADA system, Telco network and Power grid have been represented by a unique model by means of a discrete event simulator.