Establishment of Critical Success Factors for Organizations Managing High-rise Residential Buildings: A Review

Dahlan, Farhan Md; Zainuddin, Ashrof

doi:10.6007/ijarbss/v8-i2/3982

Cited by 4 publications

(4 citation statements)

References 16 publications

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“…According to Jing & Lim's research (2020), property management staff should give each occupant prompt, courteous service and individual attention rather than attempting to improve the physical environment to increase occupant satisfaction. The property management company needs to thoroughly understand the occupants' expectations to give outstanding service (Dahlan & Zainuddin, 2018;Rahman et al, 2015). According to Yusoff and Liew (2014), there are five items used to measure service quality for empathy; these include having convenient operating hours for all their occupants, employees who deal with occupants in a caring manner and employees who understand the needs of their occupants.…”

Section: ) Empathymentioning

confidence: 99%

The Relationship Between Service Quality and Occupants’ Satisfaction: A Mixed-Use Building

Azian¹,

Khair²,

Yoong³

et al. 2023

Real Estate Management and Valuation

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In order to accommodate the city’s growing population and land shortage, more vertical buildings are being built nowadays, and mixed-use buildings, as opposed to those with a specific purpose, like residences and businesses, are being developed. Due to the structure’s complexity, this building nonetheless presents several issues to property management. Property management companies must comprehend people’s current needs and wishes to keep up with satisfaction levels and service quality. As a result, this study aims to ascertain how well a building’s services are provided in relation to how satisfied its residents are. A total of 500 respondents were surveyed, and a partial least squares structural equation model (PLS-SEM) analysis was performed to determine the relationships between the variables. The empirical results of this study revealed that four out of the five independent variables, i.e. tangibles, reliability, assurance, and empathy, show a significant relationship with occupants’ satisfaction. These research findings may give current insight for property management firms and personnel to improve the quality of their services by implementing corrective measures and prioritizing work, which increases resident satisfaction.

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Section: ) Empathymentioning

confidence: 99%

The Relationship Between Service Quality and Occupants’ Satisfaction: A Mixed-Use Building

Azian¹,

Khair²,

Yoong³

et al. 2023

Real Estate Management and Valuation

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“…From the Table 2, the highest ranking of the maintenance management problem in the high-rise residential building is the shortage of the maintenance staff and specialist with the mean value of 3.33. Dahlan and Zainuddin (2018) explained that the shortage of maintenance staff causes the reduction of the management's efficiency, and it might lead to the indirect impact on the building components in the case of failure. Therefore, more expenditure is needed to recover the significant defects.…”

Section: Maintenance Management Problems Of High-rise Residential Bui...mentioning

confidence: 99%

Relationship between the Maintenance Management Problems and the Maintenance Performance of High-Rise Residential Buildings

Au-Yong,

Tem,

Chua

2023

INTREST

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Building maintenance is the practice to retain the property habitable and functioning as it is designed for. However, the effectiveness of maintenance management appears to be the issue in housing context. Many maintenance management problems still exist up to date. They are likely to influence the service quality and resident satisfaction. Therefore, the objective of this research is to establish the relationship between the maintenance management problems and the maintenance performance. The research adopted quantitative approach to achieve the research aim. The approach comprised of literature review, questionnaire survey using google form that included both close-ended and open-ended questions. Based on the literature review, fourteen (14) maintenance management problems of high-rise residential buildings are identified. From the correlation analysis result, two (2) significance correlations are determined. The maintenance budget overrun is significantly correlated with the ratio of actual maintenance spent to planned maintenance cost (cost variance) of high-rise residential building, and a significant correlation occurs between unavailability of spare parts and ratio of actual to planned maintenance downtime (equipment effectiveness) of high-rise residential building. Besides, the opinions and strategies on solving the maintenance management problems were provided, including educating the residents about the Strata Management Act 2013, selecting qualified maintenance contractor, outsourcing the maintenance services, implementation of preventive maintenance (PM), hiring specialist to perform special maintenance work, providing training for maintenance staffs, formulating the building maintenance regulation, ensuring transparency of financial account, and setting up maintenance policy.

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“…(2017) opined that teamwork, contract management, strategic decisions, provision of resources (fund and personnel) and training, commitment and support from senior management, provision of equipment and facilities, spare parts management and computerized maintenance management systems must be implemented to promote a successful maintenance management system. Dahlan and Zainuddin (2018) similarly revealed that staff training, effective maintenance structures and support structures if instituted will promote the success of public facilities maintenance management. From a South African perspective, Jerome and Nel (2021) recommend upskilling of senior management responsible for maintaining public facilities and developing a comprehensive infrastructure programme.…”

Section: Theoretical Frameworkmentioning

confidence: 99%

Strategies to overcome barriers to public facilities management

Simpeh¹,

Mavangwa

Wentzel

2022

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PurposePublic facilities in most part of the world, including South Africa, are poorly managed due to factors including inadequate funding and poor implementation of systems. This study seeks to develop strategies that would help to overcome the barriers to managing public facilities.Design/methodology/approachThe study adopted an exploratory research design. A semi-structured interview was used to collect qualitative data from the respondents. Purposive sampling was used to select the organizations whereas quota sampling was used to select the participants. The collected data were analysed by means of the thematic analysis technique.FindingsThe study found that 6 main strategies (i.e. adequate and capable human resources, provision of maintenance equipment and systems, adequate budget provision, amendment of procurement systems, root out corruption and effective organization structure) could be implemented to overcome public facilities management challenges.Research limitations/implicationsThe data were collected from only one province in South Africa. However, the findings may be applicable to other provinces since most of the provinces in the country share similar characteristics.Practical implicationsThe Department of Public Works and other public institutions could use these strategies to mitigate the barriers to public facilities management. This will help to improve the facilities management systems leading to enhanced facilities' value.Originality/valueStudies on challenges of public facilities management abound; however, approaches and strategies of dealing with these challenges have not received much attention. This study has identified strategies that could help mitigate the challenges associated with public facilities management. Thus, the findings of this study contribute to the body of knowledge on strategies of mitigating public facilities management challenges.

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Establishment of Critical Success Factors for Organizations Managing High-rise Residential Buildings: A Review

Cited by 4 publications

References 16 publications

The Relationship Between Service Quality and Occupants’ Satisfaction: A Mixed-Use Building

The Relationship Between Service Quality and Occupants’ Satisfaction: A Mixed-Use Building

Relationship between the Maintenance Management Problems and the Maintenance Performance of High-Rise Residential Buildings

Strategies to overcome barriers to public facilities management

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