“…A critical incident is thus understood to be an unexpected and destabilizing event that takes place due to a surprising and challenging situation, which disrupts the recipient (Mastro & Monereo, 2014), requiring a rapid, instinctive, and innovative response (Almendro & Costa, 2006) with which the professional and interpersonal skills of the subjects are put into play (Monereo & Monte, 2011). These characteristics have led, for example, to research into critical incidents becoming more visible in the fields of improvement and reflection in the health area (Almendro & Costa, 2006;Noreña & Cibal, 2008;Yáñez, López-Mena, & Reyes, 2011), as well as in the continuous training of education professionals (Badilla, Ramírez, Rizo, & Rojas, 2014) and in teaching teams (Bilbao & Monereo, 2011;Nail, Gajardo, & Muñoz, 2012). Specifically in the case of teachers, it is noted that critical incidents unbalance the teacher's way of acting, breaking down the way they represent themselves and enabling an opportunity for change, but for this to happen, the professional has to admit that what happened is an incident that has occurred in a conflictive scenario and for which he or she has no effective solution (Monereo, 2010).…”