Evaluación de la cultura organizacional en empresas hoteleras sostenibles de Mazatlán

Abstract

La presente investigación presenta los resultados de cuatro estudios de caso en empresas hoteleras ubicadas en Mazatlán, México y que se orientan hacia la sostenibilidad como forma de administrarse y hacer negocios. El objetivo fue realizar una evaluación de la cultura organizacional de estas empresas que pretenden ser identificadas como sostenibles. El estudio se realiza con la premisa de darle continuación a trabajos anteriores sobre el tema ya realizados, que utilizaron el Organization Culture Assesment Instrument (OCAI)1 para la evaluación de la cultura, con la diferencia de que aquí se utilizaron además instrumentos de corte cualitativo como la entrevista y la observación no participante. Los resultados muestran una orientación, en todos los casos de estudio, hacia una cultura organizacional de tipo clan lo cual difiere en cuanto a los que obtuvieron los autores mencionados, por lo que se infiere que el contexto geográfico, cultural e histórico juega un papel determinante en cuanto a la forma en que se puede alcanzar la sostenibilidad en una empresa.

The Impact of the Organizational Culture on Hotel Outsourcing and Sustainable Performance an Empirical Application in the Egyptian Hotel Sector

“…Therefore, hotels that emphasize a hierarchical culture while seeking to implement sustainability strategies could experience strong cultural shock and tension because their existing culture is based on control and stability, and sustainable performance requires flexibility and exploration [22,69].Hence, the following hypothesis is proposed: Hypothesis 1 (H1b). The hierarchical culture negatively influences sustainable performance.…”

“…In this context, the impact of the organizational culture on sustainable performance emerges. For Ibarra-Michel et al [22], sustainability is considered a particular type of organizational culture. The cultural changes stemming from the adoption of sustainability strategies are reflected in the acceptance of certain new values and beliefs that respect the environment and are concerned with social and ethical issues.…”

“…To achieve this objective, we used the CompetingValues Framework of organizational culture (CVF) [30]. The CVF was chosen because it has been validated in previous studies and research related to organizational culture, operations management, and sustainability [22,[31][32][33].…”

Impact of COVID-19 on corporate culture

“…Similarly, in Polish public universities, a hierarchy corporate culture was applied (Debski et al, 2020). In the health sector in Vietnam, a clan corporate culture was typical (Van Huy et al, 2020), while hotel enterprises in Mexico (Ibarra-Michel et al, 2019) and Greek banks (Belias et al, 2015) also dominated a clan corporate culture. Market corporate culture prevailed in universities in Kazakhstan (Dostiyarova, 2016).…”

Enhancing Big Data Analytics Capabilities: The Influence of Organisational Culture and Data-Driven Orientation

“…All these capabilities and characteristics that organisations must have can be synthesised in the need for a cultural shift towards collaboration, agility, and a favourable environment for experimentation (Ibarra-Michel et al, 2019;Schneider and Kokshagina, 2021).…”